The Coordinator of the Welcome Center will counsel students and parents about postsecondary options and recruit them to NKU including conducting individual and group information sessions and provide tours of the campus. The Coordinator represents NKU at high school and college day/night programs; manage recruitment and non-recurring campus visitation programs and coordinate customer service initiatives.
Primary Responsibilities :
1) Manage a defined recruitment territory (20-30 high schools and 3-5 weeks of travel) to include group presentations and tours of campus. 2) Coordinate all customer service activities in the Welcome Center. 3) Supervise one Information Specialist and student workers and tour guides. 4) Counsel Donovan Scholars/adult students with admissions application and collaborate with academic advising services to schedule classes. 5) Counsel Home School students and parents through the enrollment process. 6)Coordinate campus visit programs including: Norse Days, Northern Kentucky Regional College Fair, High School Group Visits (includes all faculty and staff communication to support recruitment events). 7) Work collaboratively with the Assistant Director of Communications & Technology to develop effective marketing campaigns, materials and communications to promote visit programs. 8) Set the standard for the exceptional customer service practices by proving outstanding service to all prospective students. 9) Serve as the coordinator to schedule support for any summer camps or agreed partnerships (Governors Scholars, Summer Spark, etc.). 10) Evaluate visit program success through frequent assessment; collaborate with the Assistant Director of Admissions in order to provide reports to director highlighting successes and recommendations for improvements. 11) Position is responsible for meeting application, admit and enrollment targets.
Bachelor’s degree and 2 years related experience required. Excellent communication and management skills, administrative system implementation, strong analytical and organizational skills. Superior customer service experience.
Candidate will need to have experience and/or interest in the recruitment and training of volunteers. Extremely detail orientated, diplomatic with an ability to exercise discretion and maintain privacy, critical thinking skills, ability to multi-task, meet deadlines, prepare and deliver professional presentations. Must have ability to make accurate and deliberate decisions in an often high volume work environment.
Candidate must have valid driver’s license.
Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Minimum Education: Bachelor's Degree
Minimum Experience: 2 years
Quick Link: 9924
Internal Number: 9924
About Northern Kentucky University
NKU is a growing metropolitan university of more than 14,000 students served by more than 2,000 faculty and staff on a thriving suburban campus near Cincinnati.
Located in the quiet suburb of Highland Heights, Kentucky—just seven miles southeast of Cincinnati—we have become a leader in Greater Cincinnati and Kentucky by providing a private school education for a fraction of the cost.
While we are one of the fastest growing universities in Kentucky, our professors still know our students' names.