All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s IT Services department has an outstanding opportunity for a Data Warehousing Program Manager!
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The ITS Project Management Office (PMO) serves to provide a structured foundation to effectively and efficiently manage incoming and active projects within our portfolio through re-usable standards and streamlined processes. Under the general guidance of the PMO Manager, the Program Manager (‘Prgm. Mgr') is responsible for leading teams to deliver programs or projects that span across multiple business units. This also includes managing resources, schedules, financials, and approach throughout the full project life cycle, and management of issues, risks, and project change requests to ensure successful and on-time project delivery. The Prgm. Mgr serves as a coach and mentor to assigned PMs to ensure on-time, on-budget delivery of active projects within the assigned portfolio and compliance with PMO standards. This position also contributes to further development of these standards. Additionally, the Prgm. Mgr is also assigned to projects which will likely be within the respective portfolio for which the Prgm. Mgr is responsible. The Prgm. Mgr works closely with user representatives, other ITS teams, operations staff, and other project team members to initiate projects; analyzes business processes and data; facilitates user requirements; plans and directs configuration and functional testing; develops and maintains project plans, schedules, and other project management documents; plans and directs project implementation work; and supports the operational departments to improve associated systems. The Prgm. Mgr also communicates responsibilities and expectations to team members; manages schedule, scope, and budget; identifies and manages project issues, risks and decisions; ensures quality project deliverables and outcomes; and manages integration and consistency of all components of projects.
This position will be initially assigned to the Data Analytics Warehouse Galaxy (DAWG) Data Warehouse Program as the end-to-end Program Manager. The DAWG Program is a multi-year, complex data warehouse program, that is looking for a leader to come in to guide the program over a 2-3 year period. This position will have two full time project managers working on the projects associated to the program and will scale where necessary to ensure we successfully deliver the program.
Manage a portfolio of complex initiatives that span one or multiple lines of business.
Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
Report on project success criteria results, metrics, test and deployment management activities.
Prepare estimates and detailed project plan for all phases of the project.
Procure adequate resources to achieve project objectives in planned timeframes.
Manage the day-to-day project activities and resources and chairs the project management team meetings.
Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
Create and distribute program status reports including project financials, milestones, deliverable, dependencies, risks and issues, communicating across leadership.
Manage project scope and changes.
Act as an internal quality control check for the project.
Manage ongoing quality control and participate in quality issue resolution.
Assist in dispute, negotiation, arbitration or litigation, as needed.
Define the Statement of Work and Specifications for the requested goods and services.
Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.
Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
Set and continually manage project and program expectations while delegating and managing deliverable with project team members and stakeholders.
Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO, and key stakeholders.
Determine the frequency and content of status reports from the project and program teams, analyze results, and troubleshoot problem areas.
Define success criteria and disseminate them to involved parties throughout project and program lifecycle.
Extensive understanding of project and program management principles, methods and techniques.
Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.
Continue professional development in order to keep abreast of emerging technologies, methods and best practices.
Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
Develop and introduce PMO Standards and process improvements.
Manage ITS Program.
Represent PMO leadership in QA Reviews and go/no go meetings.
Lead PMO and/or IT Level Committees.
Organize decision process for multifaceted projects with numerous stakeholders with competing agendas.
Develop with stakeholders KPIs for projects, programs, and/or portfolios.
Understand interdependencies between technology, operations and business needs in order to help team(s) achieve organizational goals/objectives.
Participate and/or drive feasibility studies, vendor selections, and proposals for evaluation by appropriate key stakeholders.
Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and, University stakeholders.
Develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the team. Deliver appropriate and effective executive level communication.
Collaborate with project managers and senior management to ensure that projects and programs are properly defined; and deliver expected efficiency gains, revenue enhancements, increased customer service levels and strategic advantages.
Actively engage in change management activities for Enterprise improvements efforts and drives organizational change management principals across their program.
Lead Enterprise Process Improvements.
Build project management capabilities by innovating new approaches and ensuring knowledge is available to others in the organization.
Provide onsite leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
Delegate tasks and responsibilities to appropriate project personnel.
Coach, mentor, motivate and supervise project and program team.
Champion and drive the implementation of systems, policies and processes that support employee development.
Act as a visible role model for continuous improvement by publicly sharing personal experiences of overcoming leadership challenges.
Bachelor's degree in a healthcare oriented profession, a technology field, a business-related field, or other discipline that demonstrates analytical or communications abilities or equivalent combination of education/experience.
7+ years’ experience must include:
7+ years of experience serving in a project leadership role with responsibility for managing progressively more complicated vendor-packaged system deployment and/or process improvement projects
7+ years of data warehousing or data architecture environments as a program/project manager
7+ years of current/recent experience with BI tools, preferably PowerBI, BusinessObjects or Tableau
6+ years Data analytics, warehousing, reporting experience
3+ years DataOps experience
PMP certification; if not currently PMP certified, this certification must be achieved within six months of start date
PgMP certification; if not currently PMP certified, this certification must be achieved within six months of start date
Demonstrated experience leading, motivating, and managing various project and program team sizes, including internal and external resources, while holding all teams accountable for performance
Demonstrated leadership, diplomatic, and motivational skills including the ability to lead up, across, and down multiple business and technology organizations/business units
Demonstrated experience effectively working with multiple, diverse stakeholders in a complex project environment within a cross-functional matrix environment
Demonstrated experience managing project work and/or work of others within an established standard project lifecycle framework
Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
Strong experience in successfully leading projects and programs to on-time, on-schedule and within budget close
Strong experience in Project Methodologies (e.g., Agile, SCRUM, SDLC/Waterfall)
Experience negotiating vendor contracts
Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary
Experience maintaining relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives
Experience influencing and gaining buy-in from executives sponsors, team members, stakeholders and peers
Experience researching best practices within and outside the organization to establish benchmark data and using continuous process improvement disciplines to achieve results
Technically competent with various software programs including MS Office tools (e.g., Project, Word, Excel, Visio, PowerPoint, and Outlook)
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Advanced degree (e.g., Master’s, PhD, etc.)
Lean Six Sigma experience
Project Server or other PPM tool experience
Familiarity with technical architecture, including applications, servers, databases and networks
Continuous Quality Improvement training and experience leading quality improvement teams
Certification in and/or familiarity with Cerner Millennium or Epic Hyperspace applications
Experience in a formal project management role managing large-scale (10,000 hours), multi-disciplinary projects within a complex environment
Experience working as a PM within a PMO that has a standard set of project tools and templates
Formal training and/or certification on PMBOK-based project management techniques
CONDITIONS OF EMPLOYMENT
This is an Information Technology deadline-driven work environment.
The work may be performed during the department’s core business hours; either by telecommuting or in an office environment, based on the team’s business requirements and manager approval. Significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual may also participate in on-call rotation.
Is expected to meet in-person as directed by manager.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed. Travel to/from includes, but is not limited to, UW Medical Center, Harborview Medical Center, Sabey Tukwila Data Center, downtown Seattle, and other facilities which are affiliated with UW Medicine.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in writing.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.