This position is full-time and works approximately 37.5 hours per week.
The Graduate Program Recruiter for Online Programs collaborates with a team of recruitment and admission staff to engage with prospective students through the recruitment process of various master’s programs. This role focuses on initiating and nurturing prospective student interest in master's programs through a variety of channels, including in person, phone, online and on and off campus events, as well as providing counseling on programs and school differentiators, attributes and overall selling points. Counseling and guidance will be primarily executed through 1:1 meetings and creating/sending communication to students at all stages of the admission cycle.
This position is primarily active in the recruitment process, but the Graduate Program Recruiter may also be involved in the admission process through the execution of interviews. Knowledge of the admission requirements, learning outcomes of the program and experience is required. The Recruiter is in charge of maintaining accurate data on how students are progressing through the recruitment cycle as well as overall reporting trends on a weekly, monthly and yearly basis.
Additional responsibilities focus on spearheading and managing on and off campus event planning and execution, travel planning, community outreach initiatives, the interview process, alumni engagement and cross unit collaboration.
PRIMARY DUTIES AND RESPONSIBILITIES:
Generates interest in the Olin Master's programs and maintains effective communication with perspective students regarding graduate programs.
Manages prospective students by maintaining extensive contacts; monitoring application progress from start to completion. Works with the Customer Relational Management System to track communication and outreach with prospective students.
Qualifies prospective students through program enrollment requirements and admission interviews.
Responsible for the retention of newly admitted students and meeting enrollment goals.
Assists students with pre-enrollment activities and participates in orientation.
Develops and executes Recruitment Roadmaps and New Admit plans for the programs assigned.
Collaborates with Student Services, Career Services and Marketing teams to disseminate information on progress to goals and encourage best practices and transparency in the process.
Marketing, Events & Recruitment:
Acts as a primary representative and attends recruitment events that include, but are not limited to, college fairs, community meetings, and domestic/international recruitment fairs.
Coordinates with internal and external teams to create communications to prospective students and admitted students. Types of communication may include emails, phone calls, relevant industry or program news releases, blogs, call campaigns and recruitment or yield information.
Organizes, plans and executes on and off campus recruitment events for prospective students and participates on admission and recruitment oriented panels as needed.
Assists the recruitment team in identifying market trends and develops recruitment and admission strategies, collaborates with the Marketing department on marketing projects and creative initiatives. Assists the team in executing quarterly updates on web and other marketing materials in order to ensure accurate and consistent data is being presented and disseminated appropriately.
Collaborates with event coordinators on-campus recruiting event planning and places them on the web when appropriate.
Develops PowerPoint presentations for virtual, on and off campus marketing purposes and ensures that program presentations are up-to-date with correct information, updated faculty, ambassador and alumni profiles when applicable.
Under direction and in collaboration with teams, executes Undergraduate Classroom and Organization outreach. Assists with finding classes, faculty support, presentations, marketing materials, and attends advisor meetings as needed.
Assists with targeted diversity recruitment: military, women, ethnic, geographic, etc. Primary roles to include: assists teams in diversity messaging and communication, creates email templates, assists admission with tracking applications, assists management with creating a follow-up plan to nature connections made events and tracks diverse prospects in campaigns through the admissions cycle.
Interviews applicants for academic aptitude, interviewing skills and communication proficiency.
Communicates with stakeholders on the current status of application totals and decisions, elements of diversity and scholarship awards.
Makes recommendation on referrals across the portfolio to cross-sell effectively.
Tracks any overdue deposits and attempts to move the student to the accepted offer status.
Conducts audits on all admitted students requesting a deposit extension prior to sending to admission for consideration.
Works with teams to identify applicants who did not complete their application by a specific deadline and determines if they should be moved to a limited status.
Computer & Technical Expertise:
Establishes and maintains the facility with computer operating systems pertaining to general inquiries, admission, and financial aid for purposes of efficient and concise record keeping and generation of communication and reports.
Establishes expertise in CRM, the application system, the interview scheduling system, the event systems, reporting software and other computer systems as needed.
Reporting functions to include: verifies tour lead excel lists with CRM, quality control checks with teams to ensure proper follow up with leads/prospects for all events, monthly updates on how prospects and applicants are progressing through the cycle and notifies management of any trends. Regular updates on progress to goal from the Prospect to Enrolled stages.
Collaborates with the Operations team on end-of-cycle clean up, program audits, final program data and orientation surveys.
Develops expertise in the evaluation and use of emerging outreach tools, such as other social media channels.
Three years of related work experience.
Previous business education.
Previous experience within an university.
The hiring range for this position is $44,987 - $57,369 annually.
Department Name/Job Location:
This position is in the Graduate Programs Office at the Olin Business School on Danforth Campus. This position must be willing to travel as needed.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.