A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
We are actively seeking compassionate, enthusiastic, and patient-oriented Patient Service Assistant or Associate who will share in the goal of creating the ideal imaging experience for patients, families and employees. This individual will be providing care at multiple locations with Radiology.
Performs clerical duties as directed by supervisor or lead at various locations.
Utilize proper telephone skills in directing and transferring incoming calls
Accurately enter patient, study and physician information into the radiology information system (Radiant) and be knowledgeable of the system as it pertains to your duties
Accurately enter codes and pertinent information
Be proficient in digital processes as they pertain to your duties: Michart, faxing, scanners, and phones.
Be proficient in work processes; directing control sheets as per study ordered (responsible for General Imaging, Mammography, and US); promptly handling all call reports & stat reads; monitoring patient flow and promptly expediting the same.
Answer incoming phone calls and triage to appropriate location.
Accurately record any phone messages and assure they are forwarded appropriately.
Receive and assist patients and other customers.
Consistently follows Radiology Gold Standard Customer Service guidelines.
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information, and resources with others.
Ability to work independently in an ever-changing and potentially stressful environment.
Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
Good oral and written communication skills.
Working knowledge of MiChart, Radiology Information System (Radiant) and McKesson.
Promote personal comfort and convenience of patients and families by routinely checking their needs.
Interact with patients, staff, and providers in a spirit of customer service, cooperation and teamwork.
Demonstrate proper leadership and communication skills when assisting patients, staff or providers with problem resolution.
Maintains proper attendance.
Maintain patient confidentiality and adhere to HIPAA guidelines.
Dress appropriately and within departmental guidelines.
Assist all co-workers, patients and interdepartmental staff as needed or as it pertains to your duties.
Coordinate and schedule Radiology procedures.
Adapt to changing environments (flexible schedules, flexibility in location, multiple co-workers, emergency conditions, changes in workflow, and technology advancements).
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others
Ability to work independently in an ever-changing and potentially stressful environment
Demonstrate enthusiasm, dependability, initiative, ability to prioritize, ability to accept direction, and work hard
Strong oral and written communication skills
Good organizational skills
Excellent attendance record
High School diploma or equivalent
3 years of experience in customer service setting
Experience within an ambulatory setting, preferably within Radiology.
Experience with an electronic medical record, Radiant, and McKesson
Knowledge of Michigan Medicine policies and procedures
Medical terminology knowledge is a plus
Specific hours to be determined, hours will fall between 7:30a - 8:00p
Monday - Friday with rotating weekend coverage.
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 193136
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.