The Remote Course Assistant provides dedicated academic support for remote course sessions using the Zoom platform. The Remote Course Assistant's role is to focus on the technology so the instructor and the learners experience smooth, seamless flow between content delivery and interactions. The Remote Course Assistant's responsibilities include:
Scheduling Zoom sessions and posting session links on the Canvas learning management system;
Hosting Zoom sessions, and implementing basic and advanced features such as polls, breakout rooms, and attendance reports;
Facilitating the smooth running of course sessions during which students and presenters move from large to small groups, ensuring the successful delivery of the educational experience;
Troubleshooting minor technical issues and efficiently escalating more complex issues to on-call Information Technology staff;
Posting session recordings and course content on the Canvas learning management system. May perform other basic administrative tasks as needed.
Minimum one year of administrative support experience, preferably in an academic setting.
Remote Course Assistant must be reliable, professional and customer service-focused. The Remote Course Assistant should be comfortable interacting with students and faculty, and addressing emergent issues confidently and efficiently. A high degree of good judgment, attentiveness and discretion in remote settings is expected of the Remote Course Assistant at all times. Remote Course Assistant will be working remotely and is required to have a computer and reliable internet connection.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 53143BR
About Harvard University Medical School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.