Rutgers, the State University of New Jersey is seeking a Patient Navigator for the Family Medicine and Community Health Research department at the Robert Wood Johnson Medical School.
The Patient Navigator supports the improvement of patient outcomes through the implementation of evidence-based patient navigation services for cancer screening. This program’s focus is the prevention and treatment of lung cancer but may expand to other cancers. The Patient Navigator is a pivotal role that provides guidance to some of the most at-risk patients, helping clients prevent cancer, screen for cancer, and gain access to quality cancer treatment. This is an exciting opportunity for someone who is passionate about patient care, equitable health care access and who works well in a dynamic position with a high degree of independence and flexibility.
Under the supervision of the Chief and Administrator, the Patient Navigator provides individualized assistance to patients to facilitate access to quality care. Often the first point of contact with the patient; this position ensures that patients are informed of potential care options and have full access to cancer screening and follow-up options. The Patient Navigator will serve as a key resource for developing and expanding patient access to care resources for our patients. The successful candidate will have a strong interest in improving health outcomes for patients, with the ability to communicate with diverse patients and medical staff easily. Ideally, the candidate will have a background in public health or social work with direct experience with primary care centers. This professional will possess a customer service orientation, with enthusiasm for finding solutions and resources so that more people can access cancer screening and treatment services. The Patient Navigator will be a self-starter, driven by improving health outcomes and health equity, and with a solid ability to operate autonomously with minimal support.
Among the key duties of this position are the following:
Performs outreach to patients due for cancer screening.
Facilitates and schedules patient appointments/referrals with appropriate provider(s) for cancer screening and follow-up. Attends appointments with patients on an as-needed basis.
Makes confirmation calls/mailings/emails to patients regarding future appointment dates.
Responds to patient inquiries and assists patients with the completion of paperwork.
Educates patients on care processes and provides counsel to reduce anxiety and fear.
Minimum Education and Experience:
Bachelor’s Degree in Nursing, Public Health, a social or behavioral science, plus two (2) years of experience with health care clinic operations in a problem-solving, patient-facing role (preferably, as a patient navigator).
Electronic health record (EHR) experience.
Experience guiding patients through Medicaid, Charity Care, and other insurance/payment plan enrollment or access.
Required Knowledge, Skills, and Abilities:
Demonstrated interest in and knowledge of community health care and primary care.
Ability to work collaboratively with physicians, staff, and external organizations.
Strong communication skills with diverse populations.
Solid relationship-building and interpersonal skills.
Excellent time management skills.
Excellent coordination skills, including multitasking and setting priorities on work assignments.
Proficiency with Microsoft Word and Excel.
High degree of independence, flexibility, initiative, and commitment.
Demonstrated awareness and value of cultural competence.
Experience in a primary care clinical outpatient setting.
Bilingual (English/Spanish) speaking and writing ability.
Able to provide own transportation to meeting sites as necessary (mileage, parking, tolls reimbursed).
This is a 5 month – grant funded position.
Posting Number: 21ST0065
Location: Downtown New Brunswick
Internal Number: 124938
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.