Department: Kellogg Records & Registration Salary/Grade: NEX/10
The Kellogg School of Management at Northwestern University is a premier institution for management education. Founded in 1908 and based just outside of Chicago, Kellogg is home to a renowned, research-based faculty and the best and brightest MBA students from around the world.
Global business education is different today because of the teamwork and collaboration models that Kellogg pioneered 40 years ago. And, in the 21st century, Kellogg is truly a different voice in management education: We believe business can be bravely led, passionately collaborative and world changing.
At Kellogg, we are educating, equipping and inspiring leaders to excel in today’s complex Collaboration Economy. As a global community, Kellogg welcomes and embraces diverse perspectives that together enrich learning. Our vibrance can be seen throughout our dynamic community:
Kellogg students learn to build strong organizations that drive value creation in markets, harness the architectures of collaboration, deftly navigate between the private and public sectors, and innovate in the marketplace at firms large and small.
Our world-class faculty are recognized thought leaders whose teaching and cutting-edge research change how the world thinks about complex problems affecting business and society.
The school’s powerful global alumni network is 54,000-strong, comprised of true Kellogg leaders who lead top organizations.
About the Position
Provide support for registration and Student Records in processing registration and record changes, maintaining student records, and troubleshooting student issues in the registration process. Provide support to the Academic Experience team when dealing with student questions regarding registration. Offer administrative support to the Academic Experience team including quarterly final exams administration and proctoring.
Registration Processes & Records Maintenance:
Process all registration requests and data entry, including core course waivers, transfer credit, major exceptions, pre-requisite waivers, first-class mandatory attendance.
Resolve student registration problems, concerns and questions.
Assist with registration set up and resolution.
Assist in graduation ceremony duties as needed. Prepare and distribute diplomas/certificates.
Scan and index documents into the imaging system.
Maintain compliance with and enforce the students’ rights under the Family Education Rights and Privacy Act (FERPA).
Construct and respond to email communications in a professional manner with strong writing skills.
Follow-up on inquiries in a timely fashion, having done the necessary and sufficient research to bring issues to closure.
Recognize issues that have the potential to escalate and handle with keen business acumen.
Drafting correspondence related to registration and student records.
Create and maintain spreadsheet, Smartsheet workspace and grids.
Assist with maintenance of websites.
Assist with ordering office supplies and manage inventory of supplies.
Assist with final exam administration and proctoring.
Performs other duties as assigned.
A high school diploma or its equivalent along with 4 years of administrative support experience is required.
At least one year of experience working in higher education is required, preferably in the Registrar’s Office or Student Services.
Minimum Competencies: (Skills, knowledge, and abilities.)
Demonstrated proficiency with Microsoft Office (Word, Excel, Access, and PowerPoint).
Strong time management and organizational skills.
Bachelor’s degree or the equivalent combination of education, experience, and training from which comparable skills can be acquired.
Ability to plan and organize multiple tasks in a fast-paced environment.
Ability to establish and maintain good working relationships with colleagues, students and faculty.Must be exceptionally reliable and have demonstrated reliability in prior work experience.
Ability to work independently and as part of a team.
Preferred Competencies: (Skills, knowledge, and abilities)
Experience working in a university registrar’s or student services office.
General understanding of FERPA.
Familiarity with Oracle Campus Solutions, Student Enterprise Systems.
Please note: Occasional evening and weekend work required for registration/bidding support and quarterly weekend final exams administration and proctoring.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 39989
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.