The Technology Support Technician, Asset Specialist will report to the Director of Technology Services, Glassboro. This position will work directly with the Coordinator of Asset Management to oversee the implementation of the Information Resources and Technology Asset Management Program. This program includes asset acquisition, maintenance and disposal processes for all technology related hardware and software purchased by the University, as well as well as managing the process for ordering, receiving, assisting, configuration and deployment of University purchased devices.
Essential Position Responsibilities/Functions:
Receive, configure and distribute hardware purchased by the University
Work with the IRT Device Management department to troubleshoot issues with imaging and configuration
Consult with University departments on hardware and software purchases
Maintain the University Asset database, including all University owned hardware and software
Act as IRT Liaison to University Departments in relation to their computer purchases and their compliance with IRT Asset and Acquisition policies
Ensure compliance with various University policies relating to Asset Management throughout the Asset lifecycle
Act as liaison with University Procurement for IRT related purchasing issues
Act as coach and mentor to student worker staff
Other duties as assigned
Services Provided to the University Community:
Provides high quality and professional customer-based service for campus-wide technology needs
Ensures that all University computing assets are properly cataloged for maintenance and financial information
Ensures University hardware purchases follow University guidelines and policies
Ensures clients receive upgraded equipment as outlined in the University Trade-In Policy
Graduation from an accredited college or university with a Bachelor's degree.
Two (2) years of related professional experience.
Experience working collaboratively on or leading IT-related projects
Experience troubleshooting Microsoft Windows operating systems and imaging systems
Experience troubleshooting Apple OS X and working with the Jamf Apple OS management system
Experience working with Apple iOS and Android devices
Have excellent oral and written communication skills.
Have strong organizational and problem-solving skills
Be able to work independently to solve problems with minimal supervision
Experience in inventory management and procurement in an IT environment
Proven ability to stay current with rapidly changing technologies and changes in University policy
Ability to review and improve existing processes
Range P21 (Step 1 = $54,684)
Only completed online applications submitted on or before the deadline will be considered.
Internal Number: 494936
About Rowan University
A leading public institution, Rowan University combines liberal education with professional preparation from the baccalaureate through the doctorate. Rowan provides a collaborative, learning-centered environment in which highly qualified and diverse faculty, staff, and students integrate teaching, research, scholarship, creative activity, and community service. Through intellectual, social and cultural contributions, the University enriches the lives of those in the campus community and surrounding region.