UCSD Layoff from Career Appointment: Apply by 01/12/2021 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 01/22/2021. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This is a full-time process improvement and training role consisting of classroom, onsite and virtual training support. Responsible for instructional design and education on multiple applications and workflows across the front, middle and back of the revenue cycle process.
Participates in end user workflow analysis and validation during system planning and design phases while applying root cause analysis methodologies to properly diagnose registration process failures. Facilitate and manage cross-functional training improvement initiatives while working with internal customers, stakeholders, and business leaders to identify the gap between current and desired result. Trainer will work closely with all locations and roles performing registrations to continually re-educate based on quality assurance findings.
Continuously reviews and refines training processes and plans for improvements by collecting and interpreting data and by developing recommendations and presenting summary findings to department leadership. Collaborate with the Continuous Improvement Director and Revenue Cycle Leadership to reduce registration-related errors and mitigate controllable loss utilizing the Lean Management Methodology. Serves as the liaison and client manager between the Continuous Improvement Team, Revenue Cycle, Operational Departments, external partners, and vendors.
Seven (7) years of related experience working in a registration setting and/or adult learning education plus excellent facilitation, consultative and presentation skills, education/training; OR a Bachelor's Degree in related area plus three (3) years of related experience/training working in a registration setting and adult learning and education plus excellent facilitation, consultative and presentation skills.
Experience and proven success in outpatient registration practices, procedures, and concepts of the healthcare revenue cycle and its component operations, including billing
Demonstrated analytical, planning, organizational, and time management skills.
Proven proficiency with Microsoft Office Suite applications.
Strong project management skills including interpersonal, problem-solving, and critical thinking skills.
Must be self-directed and able to work autonomously in a professional and productive manner.
Epic Cadence and/or Prelude experience
Extensive knowledge on identifying insurances including managed care coverages and federal/state programs.
In-depth understanding on utilization for automated eligibility systems such as RTE.
Strong research skills including gathering and analyzing data from multiple sources.
Effective technical writing skills.
Experience with Academic institution or large integrated health system.
Combined experience with Epic Cadence, Prelude, Referrals and Authorizations.
Experience with e-learning software applications such as Articulate or Captivate.
Employment is subject to a criminal background check and pre-employment physical.
Must be able to work various/extended hours and locations based on business needs, which may include nights/weekends.
Must be able to stand/sit for extensive hours at a time as this is a full-time teaching position.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.