The Indiana Memorial Union (IMU) is located at the heart of the IU Bloomington campus. Whether a home away from home for the IU community, or a gateway for visitors, the IMU welcomes all.
The Indiana Memorial Union Meeting Services Department is responsible for the handling all functions related to meeting support within the IMU, which hosts thousands of events every year. The IMU has over 50,000 square feet of meeting space which can be utilized for student events, classroom space, weddings, parties, meetings and more.
The Set-Up Coordinator is a member of the IMU team that is responsible for the on-site customer service experience as well as the set-up of physical furnishings and technology in the Indiana Memorial Union function rooms. This person is the on-site Meeting Support Services departmental contact for the client. Works directly with the client once they are physically in IMU function rooms to respond to their potential changes in set, technology needs, emergencies, and last minute needs for their event. Typical furnishings include tables, chairs, staging, sound equipment, AV equipment, room lights, and miscellaneous other items. This position verifies the set is in accordance with the client's specifications, that all equipment is set, tested and fully operational. This position also organizes and oversees the hourly, student and part-time employees assigned to the specific work shift. Responsible for other duties as assigned.
High school diploma or GED and one year of set-up/technology support or facility support experience.
Interpersonal skills and a customer service orientation. Ability to effectively communicate and exchange information with a wide diversity of individuals, and the ability to remain polite and responsive. Comfortable making decisions that directly influence the IMU customer service reputation, which directly affects the department's ability to generate bookings and revenue.
College degree. Proficient computer skills, including software and internet. Experience with laptops, printers, two-way radios, sound systems, projection equipment, LCD projectors, microphones. Experience at a conference center or in a conference/meeting facility.
Working Conditions / Demands
Remaining stationary, traveling around work area, bending, stooping, lifting up to 75 pounds, pushing, pulling, carrying, climbing a ladder. Communication via phone, radio, face to face.
Indiana Memorial Union
900 E. 7th Street
Salary Plan: SM
Salary Grade: 51
Job Function: Operations
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.