As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The Harborview Otolaryngology Clinic has an outstanding opportunity for a Full-Time Patient Care Coordinator (100%, Day Shifts). The Patient Care Coordinator (PCC) organizes outpatient care by scheduling surgeries, admissions, diagnostic procedures, interpreters, and/or coordinating requests for consultation among other medical specialties by utilizing specific directions from providers. The PCC acts as the primary contact for clinic providers with the hospital in/out patient units, patients and families, referring physicians, outside agencies, staff from outside hospitals, and general public by providing information and guidance regarding Harborview Otolaryngology and Medical Center services
Primary responsibilities: •Act as primary liaison for the patient with hospital, referring provider, insurance carrier, and outside agencies and staff from other health providers to coordinate activities involved in pre-operative planning •Assist patients with completing insurance forms and requests for information by providing documentation to facilitate coverage for scheduled visit, admission and/or procedure •Manage referrals in a complete and timely manner with special attention to urgent conditions/requests. Must be able to prioritize multiple competing projects and be able to meet deadlines •Pre-authorize proposed healthcare/surgery prior to admission •Coordinate supporting documentation to facilitate and coordinate patient care involving agencies outside of HMC •Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures •Complete appropriate documentation for planned admissions and surgeries •Manage records confidentially in accordance with medical center policies/procedures and RCW’s •Schedule complex surgeries and/or procedures, which includes day surgeries and those requiring hospital admission. This may involve coordination with other specialty services such as Neurosurgery, Burns/Plastics, Vascular, and others •Prepare pre-anesthesia packets and assures related electronic forms are completed •Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures •Arrange for special equipment that may be required for specific surgeries •Maintain an organized method for tracking patient care along continuum •Assist patients in coordinating services and scheduling pre and post-operative appointments •Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure •Manage intake of all referral requests, ensuring complete information is received and entered into the computer system •Triage patient phone calls according to severity of need; follow through and resolve patient requests in a timely manner •Build/manage Provider and Resident templates via Epic application
Competitive candidates will possess the following qualities and skills: •Effective verbal and written communication skills •Strong customer service focus •Teamwork orientation, ability to organize and manage multiple projects, strong coordination and organizational skills, good judgment, resourcefulness in problem-solving, ability to take and follow through with delegated tasks and accountability. Candidates will be committed to providing the highest quality care, excellent interpersonal skills, and integrity and compassion for the services provided. Inherent to this position is a desire to work in a team-oriented, fast paced setting, and the ability to adapt readily to the needs, conditions and responsibilities of the department.
Core Job Competencies: •Consistently use creative problem-solving approaches to resolve difficult situations •Recognize and effectively prioritize information/assignments and follow-up of same •Exercise proactive, prudent judgment and decision-making skills to solve administrative problems consistent with the responsibilities of the position •Exhibit well-developed critical thinking skills particularly in ambiguous situations •Demonstrate ability to operate with minimal day-to-day direction or oversight and ability •Provide information in accordance with hospital policy to move work forward without waiting for detailed instructions •Accurately understand and comply with hospital policy and HIPPA regulations •Demonstrate proficiency in use of communication devices used in the department/hospital •Directs calls/messages to appropriate staff in a timely manner •Identify self and department when answering the phone and/or greeting others; speak in a positive, friendly manner that conveys a helpful/accommodating reception. •Demonstrated knowledge of medical terminology •Ability to objectively assist in developing systems which improve responsiveness for services Demonstrate courteous and professional communication skills with patients and co-workers
Desired Qualifications: Expert knowledge of EPIC applications, referrals, and templates
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.