The Patient Care Representative works under general supervision of the Center Manager performing medical front office duties. Job duties involve the following:
Provide excellent customer service by maintaining friendly/professional interactions with patients
Computerized appointment scheduling via telephone and face to face while maintaining a professional demeanor
Performing data entry of over-the-counter charges and payments
Handling patient registration and certification of patient demographics
Verifying all patient information at time of each scheduled appointment
Setting up medical records
Assisting in retrieving medical records as needed
Assisting in filing and maintaining medical record
Performing other related duties as assigned
All positions are contingent upon sufficient funding.
ETSU is committed to a diverse and inclusive workforce by ensuring all of our students, faculty, and staff work in an environment of openness and acceptance. Successful candidates should have a demonstrated commitment and contribution to fostering and advancing equity, diversity and inclusion. East Tennessee State University (ETSU) is an Equal Opportunity/Affirmative Action employer.
Job Category: Support Staff
High school diploma or GED with two years office experience at least one year post-high school course level work with one year office experience (related part-time experience may be considered).
Internal Number: 16806
About East Tennessee State University
Founded in 1911 (as East Tennessee State Normal School), East Tennessee State University serves over 15,000 undergraduate, graduate, and professional students. ETSU has eleven colleges and schools, including health sciences, liberal arts, education and business & technology. ETSU is centered on a warm and friendly residential campus nestled in the secure and beautiful Blue Ridge Mountains of northeast Tennessee. As part of the ETSU community, you will enjoy all the region has to offer, including snow-skiing, various festivals, numerous golf courses and lakes, popular national and state parks, whitewater rafting, the Appalachian Trail, and much more.