Reporting to the Associate Dean, Finance and Administration, the Associate Director of Campus Operations provides strategic leadership and oversight in the planning, coordination, and operations of the School of Nursing physical locations and is responsible for the day-to-day campus operations at SON leased and owned buildings. The Associate Director also plays an integral role in helping to set the strategic direction for SON campus operations. The candidate should be highly service oriented with strong interpersonal skills that enable the incumbent to interact effectively with adult learners, current and prospective students, full-time and part-time faculty and staff, central facilities and maintenance teams, and the general public. The Associate Director will supervise one direct report and will be responsible for the training and development of that position, and assessing future staffing needs of Campus Operations going forward.
Specific Duties & Responsibilities: Campus Management & Strategic Planning
In collaboration with the Associate Dean, formulates and implements long and short-term campus facilities needs, goals, and objectives for academic, research, and work space for students, faculty, and staff.
Develops a method to collect data to inform decisions concerning space use/allocation, program planning, and technology needs (classroom, office, building use, etc.)
Identifies supplies, equipment, furniture and technology needs for classrooms, offices, study areas, conference rooms and shared space and coordinates with JHSON functional areas and others to respond to those needs.
Takes the lead on campus operations projects such as office relocations, vendor services, technical support, build-outs, and remodeling. Includes collaboration with administrative and academic departments to develop sound understanding of needs; budget development and management; working closely with architects, builders and specialty construction staff; office furniture decisions and negotiations; planning and coordinating moves; and coordinating all work to ensure deadlines are met, safety is maintained and there are minimal disruptions.
Provides leadership and strategic oversight in maintaining safe, secure, and ADA compliant classroom and other learning facilities and for scheduling usage in a way that maximizes resources and results in the most efficient use of all space.
Implements short and long term plans and priorities related to infrastructure and facilities management; identifies and budgets necessary resources; ensures safe, secure, appropriately appointed classroom and other learning facilities.
Evaluates, revises, formulates, implements and disseminates policies and procedures for campus operations and services, including but not limited to the purchasing of supplies, contracting with vendors, business continuity, space allocation and scheduling, safety and security and facilities management.
Manages maintenance and repair issues and problems for JHSON, analyzing ways to reduce costs and increase efficiencies. Plans, develops and implements a customer service ticket system for the school.
Monitors status of service and repair requests for JHSON, ensuring timely response and resolution.
Manages telecom requests and changes for JHSON.
Maintains key control policies, procedures, and adherence.
Oversees relevant policies and coordinates parking for SON, its affiliates and visitors.
Receives and distributes all mail and packages.
Authorizes and administers Card access for students, staff and faculty for JHSON.
Builds and maintains SON Campus information website and portal.
Collaborates and advises on the course scheduling process to ensure optimal space utilization, including advising special events scheduling for opportunities for available classroom/common space rentals/use by other JHU entitles and non-JHU organizations.
Financial and Resource Management
Reconciles capital project and campus operations accounts. Tracks expenditures related to operations and facility costs for campus services and locations, meeting monthly with the Director of Financial Operations to reconcile accounts and analyze trends and patterns. Takes appropriate action to remedy variances from expected expenditure patterns.
Conducts and maintains an annual inventory of all fixed assets – including furniture, fixtures and equipment.
Develops and prepares regular reports on the budget and status of accounts and analyzes trends and patterns for the Associate Deans.
Maintains strict adherence to approved project budget allocations, seeking supervisor approval for change orders and resource allocations changes.
Initiates payments to vendors, assists with the negotiation of contracts and service agreements, identifies opportunities for centralized purchasing, leasing and service agreements to increase efficiency; increases buying power to achieve economies of scale.
Reports quarterly to the Administrative Leadership Team on emerging issues and considerations related to facilities
Develops and maintains extensive collaborative and cooperative relationships with a wide array of leadership, academic, professional and administrative individuals and units within the school, university, and hospital.
Serves on and actively participates in committees at the school and university level which deal in operational issues, facilities management, crisis management and response planning, and sustainability.
Provides leadership and guidance including development and implementation of policies and procedures; day to day hands-on management of the operations of all SON Campus locations, ensuring that a cohesive team approach is applied to campus services and execution.
Devises and executes a plan to integrate processes, procedures, communications and technology across the Pinkard Building and the Student House to ensure that operations and services are seamless and consistent regardless of location.
In partnership with the Associate Dean, Finance and Administration, coordinates weather and other center emergency closings and schedule adjustments through school wide and campus based communication.
Implements and evaluates effective security protocols, crisis management response and emergency notification procedure, and business continuity planning across campuses.
Develops plans that are realistic and appropriate for in stand-alone facilities and collaborates with leadership in campus security and with colleagues and peers across the university to share best practices.
Develops and maintains the Crisis Management Plan including an appropriate communication and preparedness plan and emergency notification procedures. Plans include instructions for emergency evacuation of students, faculty and staff with disabilities. Collaborate with leadership across the East Baltimore and Unified Command structure and with colleagues and peers across the university to share best practices.
Lead monthly Core Incident Command Team meetings and quarterly meetings of the full Incident Command Team. Plan and conduct semi-annual training of the full team and conduct trainings specifically geared toward the responsibilities of the floor monitors.
Integrate process for energy efficiency and sustainability facilities operations with University goals to achieve a carbon-neutral status in the coming years.
Minimum Qualifications (mandatory):
5 years progressively responsible years in a supervisory/leadership, operational management, crisis management or facilities role. Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Will be required to travel to DC and other campus locations as needed
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *
Experience with designing and implementing business continuity and crisis management plans.
Trained in disaster recovery preparedness
Special Knowledge, Skills, and Abilities:
Strong comprehensive working knowledge of campus services, student and faculty service needs, inquiry and response management, general registrations and admissions, student information systems, and facilities management, in a university or college setting
Knowledge of facilities management, including leasing issues, telecommunications, equipment maintenance, utilities, insurance and security
Comprehensive knowledge of customer service management, operations, principles, practices, and procedures
Knowledge of budget planning, development, forecasting and administration
Ability to implement best practices and to interact with and support a diverse student, staff and faculty population and sensitivity to issues to ensure effective multi-cultural communication
Highly service oriented with strong interpersonal skills that enable the incumbent to interact effectively with the adult learners, current or prospective students, full time and part time faculty and the general public; interact effectively with staff and constituents in sometimes intense emotionally charged situations; and work collegially in close coordination across all administrative and academic departments, at all organizational levels
Strong leadership and supervisory skills and knowledge, with ability to build strong teams, mentor, coach and counsel staff through positive interaction to promote high quality performance
Effective oral and written communication
Knowledge of course scheduling procedures and practices
High degree of comfort with technology, including MS Office Suite and knowledge of or ability to quickly gain knowledge of electronic systems and databases, including, SIS, Data Warehouse, SAP modules relevant for the position
Ability to communicate effectively and develop relationships with community, business and education leaders in the area to promote school programs and activities
Highly professional, with strong oral and written communication skills
Excellent listening skills
Analytical and attentive to detail
Requires ability to participate in Division and University meetings at various regional locations including other campuses.
Requires ability to work a flexible schedule.
Evening hours and occasional weekend hours may be required.
Classified Title: Associate Director Campus Operations Working Title: Associate Director Campus Operations Role/Level/Range: ATP/04/PD Starting Salary Range: $59,280 - $81,435 annually Employee group: Full Time Schedule: Monday - Friday hours 8:30 - 5:00 Exempt Status: Exempt Location: 06-MD:School of Nursing Department name: 10001233-Finance and Administration Office Personnel area: School of Nursing
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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