Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Childrens, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.
Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:
We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
We are responsible. Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.
This is an extraordinary opportunity to lead disruptive continuous innovations in the fight against cancer.
The Patient Care Coordinator is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care setting and by developing a trusted relationship with patients to identify and assist with each patients individual needs that may arise related to the care they receive. Responsibilities include:
Triage calls from referring physicians, patients, family members, and others wishing to access care at SCCA
Requests medical records from referring physicians and outside institutions, reviews them for content and completeness, and organizes them into designated categories for clinician review
Schedules and coordinates patients appointments
Collects and enters patient demographic and insurance information and enter into registration databases
Assists with the financial clearance process as necessary
Receives and responds to patient feedback
Responds to other patient requests as appropriate
Distributes work to the Patient Care Coordinator Assistant I or II as appropriate
High school graduate or equivalent, Bachelors degree (BA or BS) preferred
Ability to work independently, organize, and prioritize concurrent responsibilities and demands
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
Demonstrated customer service skills
Ability to solve complex problems and meet patient needs
Ability to work in a high pressure, deadline oriented, and complex health care environment
Experience with Epic or other scheduling and registration software preferred
Minimum of 2 years of experience in a patient care setting preferred
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.