The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.
The Department of Global Health was established in 2007, bridging the schools of Medicine and Public Health, with a mandate to harness the expertise and interdisciplinary power of all UW schools and colleges. Our mission is to improve health for all through research, education, training, and service; to understand and address the causes of disease and health inequities at multiple levels; and to collaborate with partners to develop and sustain locally led, quality health systems, programs and policies. Driven by tremendous interest among both students and faculty, the Department has grown explosively to more than 400 graduate students and hundreds more undergraduates. We have more than 380 faculty and 1,000 staff working on projects across 130 countries with our deepest ties in United States, Kenya, Uganda, Peru, Mozambique, India, South Africa, Tanzania, Ethiopia, and Nicaragua. At the Department of Global Health at the University of Washington, diversity is integral to excellence. The Department recognizes that disparities in health around the globe stem from inequity. The Department encourages and supports the multiple identities of staff, faculty and students including, but not limited to, socioeconomic status, race, ethnicity, language, nationality, sex, sexual orientation, gender identity and expression, culture, spiritual practice, geography, mental and physical disability and age. The Department strives to become a local, national, and international leader in developing and maintaining increased representation and recognition of each of these dimensions of diversity among its faculty, staff, and students.
The Department of Global Health E-Learning Program (eDGH) ( https://edgh.washington.edu) works to expand access to health education for a global workforce through innovative e-learning technologies in order to impact health outcomes in resource-limited settings. eDGH develops and manages online courses for an international audience and supports department faculty in the development and implementation of education, research, and service projects with integrated e-learning.
Global Health’s eDGH program has an outstanding opportunity open for a Temporary Course Administrative Assistant
This part-time role, under the supervision of the Course Coordinator, will assist with administration and operations for a fee-based, self-sustaining educational program by assisting with correspondence with course applicants and participants, and the preparation of certificates for our thousands of international course participants.
Our ideal candidate will be comfortable working in an environment where precision is appreciated and flexibility is a must, working in the midst of a multi-disciplinary team focused on e-learning, web, and media production. The position requires cultural sensitivity, strong customer service skills, excellent written communication skills and attention to detail.
POSITION RESPONSIBILITIES: Online Course Administrative Support (60%)
•Coordinate printing and shipping process for certificates to international sites and students. •Assist in maintain registration records of students and perform searches for completed enrollments •Create and distribute grade rosters for course sites using grades from course Learning Management System
Office Administration and Communication (30%)
•Triage incoming communications and ensure proper routing of messages to appropriate responders. •Handle routine responses to applicants and participants in online courses, such as grades and enrollment status. •Update and send marketing emails via online systems.
Other Duties as Assigned (10%)
POSITION REQUIREMENTS/DEGREE EXPERIENCE:
•High school graduate or equivalent and 1-2 years of experience in the office administration or equivalent education/experience •Excellent written and verbal communication skills. •Work experience in a fast-paced environment with demonstrated ability to accommodate demands, establish priorities, and meet deadlines. •Excellent interpersonal skills and ability to work with wide-ranging stakeholders, many in other countries •Experience with Microsoft Office, primarily Excel.
•Experience working in international program settings. •Experience using helpdesk software such as Zoho Desk. •Experience with newsletter software such as Mailchimp •Interest in e-learning and public health.
CONDITIONS OF EMPLOYMENT:
•Periodically available for phone calls/meetings in the early morning and late evenings to accommodate worldwide time differences •Able to work remotely with University-provided computing equipment.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter, and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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“Onsite work” in the interim will vary for units and for specific positions and will be discussed with candidates during the interview process.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.