Senior Call Center Coordinator - School of Dental Medicine - (20001759)
The Senior Call Center Coordinator triages or resolves new patient and general inquiries to the dental school made over the phone or online and serves as escalation point for complex inquiries for Contact Center Coordinators. Serve as subject matter expert for a specific set of Specialty Clinics.
High School Degree/equivalency.
1-3 year of job related experience.
Basic computer skills.
Excellent communication and customer service skills.
Associate's Degree or Bachelor's Degree.
Experience in a call center or customer facing role.
Previous experience in healthcare or higher education.
Fluency in a second language (Mandarin, Cantonese, Spanish, Portuguese, Vietnamese or Haitian Creole, preferred).
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Primary Location: United States-Massachusetts-Boston
Job: Administrative Support
Organization: Clinic Registration - Dental
Employee Status: Regular Schedule: Full-time
Job Posting: Jan 5, 2021, 4:02:15 PM
Internal Number: 20001759
About Tufts University
Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.