Associate Director of Financial Counseling Services
About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: The Associate Director of Financial Counseling Services (SFS) is responsible for the processing, servicing and related counseling activities for Northeastern students/parents who are navigating the financial aid and student account activities in relation to affording a Northeastern education. The Associate Director will work collaboratively within SFS and with key university stakeholders, including Finance, Advancement, Office of the General Counsel and the individual Colleges. Additionally, the Associate Director will work with both Financial Aid and Student Accounts to facilitate account payment, loan counseling, payment plan establishment. Particular emphasis will be around the management of NU's institutional loan and payment plan programs.
The Associate Director represents Student Financial Services when working with campus enrollment teams and colleges to financially counsel and retain students, including attending any enrollment and recruitment events, such as open houses, orientations, and online presentations. He/she will coordinate similar support activities among SFS colleagues.
Responsibilities: The Associate Director provides leadership and oversight for NU affordability, loan processing/counseling activities and payment plan utilization within SFS. This requires collaboration and coordination with SFS Systems and Student Accounts. The Associate Director will have primary responsibility for the training of Loan Program and SFS staff on all NU Loan Program matters, including counseling services to students around the topics of student loan opportunities, loan repayment, managing debt, and long term financing options for student charges. Serving as a member of the Student Financial Services management team, the Associate Director assists with implementing new initiatives, policies, and programs across the Student Financial Services and Enrollment Management units and will assist in optimizing technology and data analysis to improve student experience, satisfaction, and success.
The Associate Director will also create and maintain documentation related to loan, payment plan and general affordability counseling/processing and procedures. He/she will ensure compliance with all relevant banking, consumer, privacy and Title IV regulations. The Associate Director will provide leadership and coordination for associated record keeping and data management requirements.
The Associate Director contributes to all shared Student Financial Services and Enrollment Management goals and manages special projects and initiatives as requested.
Bachelor's degree required. Master's degree preferred. 4-6 years' experience in student personnel administration, financial aid required. Prior supervisory experience preferred; prior banking or loan processing experience preferred. Knowledge of Title IV regulations, federal and institutional need analysis. Strong communication, interpersonal and organizational skills.
Knowledge of PowerFAIDS, Banner, Fly Wire, Microsoft Word, Excel and Access required.
Demonstrated ability to work with a diverse student population.
Flexible work schedule.
Salary Grade: 12
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.