A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
This position provides support in managing the day to day operations of the Domino's Farm Medical Dermatology Outpatient Clinic.
Receive and assist patients, visitors, and staff
Monitor waiting area activity and assure a clean, organized, and safe environment
Accurately schedule patient follow up appointments utilizing Cadence.
Collect payments, co-pays and past due balances at patient check out using established departmental guidelines.
Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
Provide information regarding hospitals and community services as needed.
Process and compile patient paperwork for exams and clinical staff
Participate in creating efficient patient flow coordinating with nursing/medial assistant staff and faculty.
Demonstrate ability to complete multiple tasks independently
Identify and track reoccurring operational problems and participate in resolution
High School diploma or equivalent
3 years’ experience in customer service setting
Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others
Ability to work independently in an ever-changing environment and possess strong organizational skills
Demonstrate initiative, ability to prioritize, and ability to accept direction
Ability to utilize proper grammar
Excellent attendance record
Exceptional interpersonal skills and the ability to work well in a team setting
Ability to communicate effectively
Demonstrated active listening, written, verbal and information technology skills
Working knowledge of MiChart (Cadence, EpicCare).
Knowledge of basic medical terminology
Experience scheduling appointments
Experience working within a large, complex healthcare system
Knowledge of university policies & procedures
Monday through Friday, schedule will alternate hours between 7:30am and 5:30pm. Some weekends and evenings may be required based on operational needs.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 192569
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.