A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Obtain and update authorizations for surgery by phone, fax and mail. Obtain clinical records and maintain patient database. CPT and ICD-10 coding. Coordinate care with other departments. Utilize clinical systems including MiChart and MiDent. Communicate coordination with faculty and staff. Triage referrals and schedule appointments appropriately. Obtain insurance information, explain workflow and verify demographics. Resolve patient issues including billing issues, referrals and retroactive authorizations. Miscellaneous duties as assigned such as imaging documents to MiChart and MiDent and various clerical duties.
High School diploma or GED, 2 years of experience working in a medical office with knowledge of basic medical or dental terminology, and prior experience performing complex scheduling and financial counseling for patients. General knowledge of office practices and obtaining medical records. Excellent customer service skills, exceptional interpersonal skills and the ability to work well as a team player with ability to take direction and communicate with team and patients courteously and respectfully at all times. Demonstrated excellent communication skills and information technology skills. Energetic individual, motivated with a positive and professional attitude with an excellent ability to multi-task and work in a high volume area. Excellent organizational skills. Excellent attention to detail. Excellent attendance record. Flexibility required in all aspects of work assignments
Experience working within a large, complex health care setting, familiarity with MiChart or MiDent, and knowledge of University policies and procedures.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
MDentistry: advancing health through education, service, research and discovery.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 191441
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.