Business Title: IT Customer Support - Entry Location: Washington State University
Employee Type: Classified
Job Family: Civil Service - OT Eligible
Summary of Duties:
Position functions as part of the Administrative Services Information Systems (ASIS) Customer Service team in support of units within the Division of Student Affairs. This position serves a key role in supporting the technology needs of Student Affairs staff who serve WSU students state wide.
Works under close supervision for prioritizing work performed, performing problem solving/troubleshooting and making decisions within established limits. Consults with customers regarding technology needs and collaborates with other team members, when necessary, to make solution recommendations.
This position identifies and implements the best solution to the presenting request based on established technical standards within the unit. If a technical standard does not exist, this position will evaluate options to determine the best possible solution. The position will escalate to the next level of authority if they are unable to find a viable solution on their own, or if the presenting request/problem exceeds their scope of work.
Requires a minimum of five years of functional progressive work experience supporting customers and endpoint devices in a professional setting and/or relevant education. Up to four years of education may be substituted for years of experience on a one to one basis.
Possession of, or ability to obtain by time of hire, a valid driver's license.
Excellent verbal and written communication skills.
Familiar with managing endpoints utilizing tools such as SCCM, MDT, InTune and/or other endpoint management tools.
Experience with Microsoft Active Directory and Group Policy management. Experience providing support to remote users and endpoints.
Experience working with an online help desk ticketing system.
Date Posted: December 30, 2020
Monthly Salary: $4,608.00 FTE: 100% Permanent/Temporary: Permanent Position Term in months: 12 months City, State, Zip: Pullman, WA 99164 Department Link: https://studentaffairs.wsu.edu/ Background Check: This position has been determined to require a background check. Required Documents: Resume & Cover Letter Special Instructions to Applicants: This recruitment will be used to fill two open positions.This recruitment has been extended and will now close on February 25, 2021. Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for at least three (3) professional references in the application.
Time Type: Full time
Position Term: 12 Month
Posting Close Date (If empty, open until filled): February 26, 2021 WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or email@example.com.
Founded in 1890 in Pullman, Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens – locally, nationally, and globally. WSU is committed to innovation and excellence in research and scholarship. WSU has a current enrollment of over 30,000 undergraduate, graduate, and professional students and approximately 6,000 faculty and staff at its five campuses (Pullman, Spokane, Tri-Cities, Vancouver, and Everett), as well as its numerous other locations across the State of Washington and online through its Global Campus.
U.S. News & World Report's 2016 "America's Best Colleges" rankings place WSU in the top 75 public national universities. WSU was one of only three Northwest universities to be placed in the top two tiers, along with the University of Washington and the University of Oregon. WSU is ranked as a "highest research activity" institution by the Carnegie Foundation and is in the top 12 percent of research universities as reported by the National Science Foundation. Also, WSU was recognized by the Carnegie Foundation for the Advancement of Teaching for its engagement activities with i...ts Community Engagement Classification.
WSU employs approximately 6,000 faculty and professional staff and the University deeply values diversity among its faculty, students, and staff. WSU students represent diverse social, economic, and ethnic backgrounds: approximately 10 percent of WSU students hail from outside the state of Washington, and approximately 6.8 percent are international students. WSU annually awards more than $280 million in scholarships and financial aid to approximately 17,000 undergraduate students.