Director, Solutions Lead - Teaching and Learning Systems and Solutions
Job ID: 2020-7615 Type: NYU IT (WS1170) # of Openings: 1 Category: Technology New York University
This position will manage the delivery of strategic learning management solutions and serve as a point of contact for key stakeholders in the Teaching, Learning & Technology space. Responsible for the end to end solution delivery (plan, design, develop, test, deploy and level 3 support). Works directly with the Vice Provost for Educational Technologies and other University stakeholders in the intake and assessment of needs. Oversees both service and project delivery, with accountability for end-to-end solution delivery. In addition, this role will serve as the senior solutions architect for the Faculty and Students Applications group, supporting solution leads in assessing technology-related requests from the Provost’s Office, schools, deans, faculty, student life, and IT/business partners. Support portfolio leads by providing input into project plans, scope schedule and risks . Collaborate with NYU IT Leadership and academic units to design, develop, and deliver comprehensive, integrated solutions. Partner with an emerging technologies team to deliver custom solutions based on use cases.
About NYU IT -NYU IT CORE BELIEFS
We demonstrate our core beliefs everyday in our interactions, attitude and performance.
People at the heart of everything we do: We listen to our clients, and colleagues, and use our expertise to anticipate and address their needs.
Create space to innovate: We challenge assumptions and seek out fresh perspectives and new ways of thinking to fuel our productivity.
Right promise. Right delivery: We set clear goals and priorities, and execute with speed and agility to deliver better results.
Share information. Build trust: We engage in open and honest communications that reflect inclusiveness, fairness and respect for each other.
Teams and partnerships work. Boundaries don’t: We collaborate to maximize the value we bring to NYU because our best ideas come from working together.
Insist on excellence: We take pride in what we do, strive to improve constantly and hold ourselves accountable for the results.
Required Education: Bachelor's Degree Management or equivalent
Preferred Education: Master's Degree
Required Experience: 15+ years experience in leading application delivery teams, solution design / development for enterprise applications. Progressively increased levels of responsibility in an information technology environment, with an emphasis on design, development, implementation, and support. Strong functional and technical experience in Learning Management Systems and other enterprise applications. Experience in leading large teams and in interfacing with high-level business stakeholders. Deep experience with large scale enterprise applications, especially academic applications, including Learning Management Systems. Demonstrable knowledge and experience in agile development and in leading agile teams. Experience needed interfacing with NYU IT business partners and global locations, in support of business needs.
Preferred Experience: 15+ years Experience in leading software development groups in a matrixed environment. Experience with large-scale implementations and migrations, especially related to Learning Management Systems. Hands-on experience with the implementation and support of enterprise applications at large or medium-sized universities. Previous experience in software design, development, and testing methodologies.
Required Skills, Knowledge and Abilities: Business relationship management skills and the ability to provide thought leadership and influence the outputs of teams in a matrixed environment. Knowledge of LMS platforms, ERPs, and other large-scale enterprise applications (e.g., Sakai, PeopleSoft, and ServiceNow). Expertise in academic applications, administrative applications, cloud computing, enterprise application development, and support methodologies. Technical expertise in APIs, middleware, and enterprise application integration technologies. Ability to explain complex technical topics to both technical and non-technical audiences.
Preferred Skills, Knowledge and Abilities: Deep experience in managing outputs of software vendors, MSPs, consultancies, and other strategic partners. Demonstrated commitment to following data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards (e.g., FERPA data). Knowledge of UX design and adherence to NYU IT accessibility standards to ensure successful product delivery.
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