The University Information Policy Office is offering part-time incident response technician positions to students. Technicians provide tier 1 technical analysis and response in support of the mission of the University Information Policy and Security Offices to the IU community using specialized skills and software.
Job duties include, but are not limited to, the following:
Performs first-level triage, analysis, and response of routine security incidents, threats, and vulnerabilities.
Provides limited security consulting to end users and IT staff.
Communicates with and educates end users via phone and email regarding: network block resolution, abuse/misuse incidents, and copyright violations.
As necessary, escalates ongoing, high impact, or unresolved issues to the appropriate supervisors, tier 2 staff, and security engineers.
Updates technical documentation for internal and public consumption.
We are committed to protecting Indiana University and its community by engaging in professional, timely, and accurate work.
Currently enrolled as an IU student.
Customer service experience. Proven technical abilities. Excellent ability to effectively communicate and exchange information with a wide diversity of individuals. Excellent interpersonal skills and a customer service orientation. Strong organizational and multitasking skills including the ability to manage multiple priorities.
Currently pursuing a Bachelor of Science or Master of Science degree in a cybersecurity or information policy related field of study.
Bloomington, Indiana or Indianapolis, Indiana
25 hours per week. We require a commitment to work at least 2 full semesters.
Our office is open regular business hours (8:00 a.m. - 5:00 p.m.) Monday through Friday (closed on official University holidays). Schedules are set on a semester basis.
Salary Plan: HS
Salary Grade: HS
Job Function: Student Temporary
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.