The Operations Coordinator assists in carrying out a wide range of front-line services and cross-team administrative functions housed in the Office of the Registrar. The individual must be willing and able to accept and implement changes in business processes and procedures within a fast paced and ever evolving environment while being cognizant of established policies and with a high degree of attention to detail.
The functions of the Operations Coordinator include, but are not limited to, transcript production and troubleshooting; researching and responding to enrollment and degree verifications; assisting with all aspects of registration transactions including the manual processing of approved time conflicts, cross-registrations, and non-degree student registrations. The Coordinator also supports other student services areas such as approved late grade changes, the coordination of make-up exams, apostille requests, replacement diploma processing; and the preparation of diplomas during degree conferral cycles.
The Operations Coordinator will also need to possess and/or develop strong functional skills within the registrar-oriented applications in order to assist the Assistant and Associate Registrars with more technical tasks relating to curriculum maintenance, scheduling, and any other data-related activities that arise when called upon. In addition, the Operations Coordinator will serve as the primary individual to keep track of office supply inventories for the entire unit as well as be able to track and document purchases upon managerial approval.
Required: Â Associate Degree and at least 3 years of related experience, or equivalent combination of education and experience. Bachelorâ™s Degree preferred.
Experience working in a university setting preferred.
Strong functional skills in using software and databases.
Computer proficiency including a demonstrated understanding and ability to work with complex databases and web-based technologies.Â Ability to navigate and function at high level with complex student information system (Banner preferred) and the ability to develop a thorough knowledge of all modules relevant to registration, degree verifications, and curriculum.Â Proficient in use of Microsoft Office applications as well as ability to run and analyze reports Â related to job functions (IBM Cognos).
Strong organizational skills. Â
Excellent interpersonal and communication skills â“ patience, tact, good judgement, courteous demeanor even in difficult situations.
Ability to learn complexities of Brown curriculum and explain them clearly and accurately.
Must be able to think and work independently and also as a member of a team.
Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.Â
Ability to quickly learn and navigate student database systems and external web applications such as the National Student Clearinghouse.
Ability to handle multiple tasks/deadlines specific to the position and be willing to assist in other areas with tasks on an as-needed basis.
Appreciation for and understanding of working with confidential information on a daily basis.
Ability to work effectively with customers and colleagues at all levels, from support staff to faculty and administration. Ability to work collaboratively as part of an interdependent office team.
Tact, diplomacy, and a strong service attitude, coupled with firmness, in the face of intense demands, limited advance notice, and occasional requests for preferential treatment.Â Strong interpersonal and communication skills and ability to establish effective business relationships with external contractors. Strong writing and verbal communication skills. Must be able to explain decisions and policies in terms accessible to listener.
Willingness to accept and embrace change to existing structures and procedures as they arise.
Team oriented individual that remains cognizant of peak periods and cycles and appreciates the need to support other areas when directed.
Strong attention to detail and follow-up skills; Ability to work independently, plan ahead, and manage time in order to remain current on several simultaneous tasks.
Solid judgment and problem-solving skills.
Solid institutional values and a willingness and ability to support a diverse and inclusive campus community.
Requires the ability to become a licensed notary.
Background check: criminal and education verification
Recruiting Start Date:
Job Posting Title:
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Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Internal Number: REQ168799
About Brown University
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Engineering, Executive Master of Healthcare Leadership and the IE Brown Executive MBA.