Summary: Perform non-direct and direct patient care duties in multiple departments within Des Moines University Clinic.
Essential Duties & Responsibilities: Duties and responsibilities include the following. Other duties may be assigned. Non-clinical duties Maintain patient electronic medical record by sorting and placing acquired information in patient electronic chart. Retrieve and deliver patient medical record materials including, faxes received, loose filing, etc. Enter data and work within the clinical electronic medical records. Greet and direct patients, staff and visitors. Answer phones, take messages and direct calls as needed. Register patients, schedule appointments, and make changes on any upcoming appointments. Obtain pre-authorizations as mandated by insurance companies. Provide patient education on various procedures and/or treatments. Inform patients of non-covered items or services and obtain ABN if needed. Conduct phone referrals for providers, obtaining the appropriate authorization numbers. Assist with preparation of physician clinic and call schedules. Perform other job-related duties and special projects as assigned. This may include sorting and distributing mail throughout the department, completing charge tickets, performing routine data entry, coordinating laundry duties, inventory control and ordering, and performing general receptionist duties.
Clinical duties Maintain clinic equipment and instruments. Assist providers during treatments, examination, and minor surgery. Appropriately and accurately assess patients and document clinical information in the electronic record. This includes but is not limited to vital signs, phone messages, chart notes, patient communication, chief complaints, allergies, medications, and patient histories. Instruct patients and students in various procedures. Complete all necessary order forms, including lab orders and x-ray orders. Contact patients who need follow-up care/appointments. Review patient records prior to visit to ensure lab information, necessary reports, and dictation are all included in the record for physician review. Participate in and successfully complete all University required training, including but not limited to discrimination/harassment and code of conduct, BLS, Mandatory Reporting, Blood borne Pathogens, etc. Administer lab tests and medications/vaccines as ordered by provider. Assist with emergency care of patients as needed.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Graduate from a recognized medical assistant or nursing program, plus current license/certification (or have license/certification pending).
Knowledge of medical terminology required.
Limited X-ray certification preferred.
Certificates, Licenses, Registrations:
Essential Skills: Able to interact in professional manner with people and provide excellent customer service. Must have excellent alpha and numeric filing skills. Knowledge of and experience with practice management and electronic health record systems and procedures. Knowledge and experience perform radiologic studies. Commitment to diversity and inclusivity. Excellent verbal and written communication skills. Good typing and 10-key skills; basic PC knowledge and skills. Attention to detail. Must be able to handle confidential information professionally and ethically. Adaptability to performing under stress when confronted with critical, unusual situations; or situations in which working speed and sustained attention are make-or-break aspects of the job. Adaptability to performing a variety of duties, often changing form one task to another of a different nature without loss of efficiency or composure. Able to work independently with minimal supervision.
Participate in and successfully complete all University required training including, but not limited to discrimination/harassment and code of conduct. Demonstrated commitment to the principles of diversity and inclusivity.
Required Documents/Other Requirements:
Internal Number: 492385
About Des Moines University
Founded in 1898 in Iowa’s capital city, Des Moines University is a postgraduate medical university comprised of three colleges – College of Osteopathic Medicine, College of Podiatric Medicine and Surgery and College of Health Sciences – that offer eight graduate degree programs. Des Moines University combines the top advantages in medical education available today: an expert faculty, a rigorous and relevant curriculum, state-of-the-art facilities, a dynamic and diverse research environment, and a supportive, inclusive community of students and faculty active in learning and service. By consistently producing outstanding graduates who excel in their careers, DMU maintains one of the strongest reputations in the sphere of American medical education.