The HIS Processor I is responsible for the effective coordination, organization and accuracy of information and records.Â Provides administrative support and coordination, primarily focused on supporting incoming telephone calls and performing medical records (both written and verbal ROI) responsibilities.
PRIMARY DUTIES AND RESPONSIBILITIES:
Works in collaboration with the DFCI Longwood based Health Information Services staff to ensure Quality Control of all aspects of the electronic health record processing.
Will assist Longwood Health Information Services in its efforts to meet and/or exceed patient, physician and customer expectations at satellite location.
Reviews daily visit lists for correct data; checks all electronic charts for any missing documents or recent reports, scans any/all data into the electronic medical record.
Reviews daily listing information against existing records for accuracy and completeness, verifies demographics and makes corrections as necessary.
Sorts, files, and collates, medical records such as admission slips, lab and pathology reports, and clinical notes and scan all into EMR.
Obtains lost or missing records in accordance with established procedures. Communications with hospitals, IT departments, referring physicians, etc.
Manages existing paper charts, including scanning and sending to off-site storage facility.
Reviews and administers all consent forms, including mailing and scanning into charts.
Picks up and scans incoming paper data from the front desk and throughout clinic.
Manages both incoming and outgoing faxes. Takes corrective action as needed.
Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority.
Ensures compliance with DFCI policies and procedures for electronic health information in EPIC.
Adheres to standard operating procedures and compliance requirements.
Enters telephone encounters in EPIC and routes to the appropriate provider, staff member, etc.
May assist with the document preparation for incoming FMLA, Disability, SSA Form requests.
Processes incoming and outgoing mail.
Perform other duties as requested.
MINIMUM JOB QUALIFICATIONS:
High School diploma required. High School Diploma/GED required, Associate or bachelorâ€™s degree preferred.
1 year experience working in a medical or customer service setting (Degree may substitute for experience)
Clinical knowledge, either through education and/or prior job experience preferred.
Experience in health information services (medical records), including processing medical records, scanning and indexing of scanned documents and release of medical records procedures preferred.
Experience in navigating Electronic Medical Records systems preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Excellent communication, organizational skills, attention to detail, time management, and customer service skills
Ability to multitask
Excellent phone etiquette
Knowledge of medical terminology is preferred
Able to quickly comprehend and implement new concepts or modifications to processes.
Ability to function as an integral member of a team
Ability to work cooperatively and communicate effectively with staff groups at various levels
Internal Number: 2021-21503
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.