This role reports to the Clinic Manager and receives work direction from OMS faculty and others in the Division and the school. They would partner with Residents and faculty in the clinic each day to facilitate communication with patients and address their needs.
Medical Assistance support for patient care 80%:
Order medications for procedures and emergency medications/supplies from BHS and M Health Compound pharmacy
Perform POC clinic testing, INR and Glucose, possibly COVID tests
Obtain blood draws for Blood borne pathogen exposure or other needs
Prescription refills requests, takes verbal orders and calls pharmacies
Refer patients, obtain consultation and monitor progress for patients who require hyperbaric oxygen therapy at multiple sites throughout Minnesota.
Obtain/Coordinate appointments for patients on emergent basis to ENT, Oncology
Patient transport post procedural to vehicles and provide post-anesthesia monitoring, shared duty
Respond to emergency phone calls from patients and other patient inquiries that cannot be handled at the call center; partner with faculty and residents to address and resolve.
Assist patients to the bathroom who need assistance. Not only for the OS clinic but the entire school (Nurse has been asked to catheterize a patient before)
Provide preoperative and post-operative phone calls to patients after sedation and operating room / hospital procedures
Receive patient calls related to treatment, which medications to take, which to not take; partner with Residents and faculty to resolve.
Coordinate treatment of hospital patients specifically the BMT and solid organ transplants teams
Respond to calls from pharmacies regarding patient prescriptions; partner with residents and faculty to resolve.
Transportation of patients to the ED from various areas of the SOD after a rapid response or untoward event.
Start IV’s and/or coordinate transfusions with Hematology
Pre-op, intra-op, and post-op monitoring of patients undergoing GA/Sedation (if proper license/certification is held)
Transport of lab specimens to the hospital
Assists in obtaining consent for procedures when needed, specifically phone consents
Field calls from patients in regards to upcoming appointments, respond to inquiries about care and potential costs at the time of the appointment
Responsible for setting up preoperative laboratory tests that can include CT, MRI or blood laboratory values and follow up on the results.
Coordinate OR procedure dates with patient and faculty
Coordinate follow up appointments for patients who have been seen at the hospital or who have had a procedure at the hospital.
After residents completed H&P perform pre-operative assessment and provide pre-operative instructions and directions to patients who are going to have a hospital procedure.
Assist in surgeries and dental procedures as needed
Other related duties as assigned
Oral Surgery Clinic Process Coordination/reporting 20%
Work with clinic manager to create and maintain a functional and efficient clinical schedule
Maintains and communicates proper infection control techniques for entire clinic
Daily controlled substance drug count, shared duty
Respond to emergencies within the School of Dentistry, Integral part of the Rapid Response team at the SOD
Provide the Health and Safety officer a summary of all rapid responses and blood borne pathogen exposures within the SOD
Coordinate and complete FMLA paperwork for patients of the OS clinic
Co-coordinate emergency drills with the DA’s, Residents and faculty
Manage the disposal of expired medications and disposal of controlled substances
Other related duties as assigned
Supervisor reserves the right to change and assign duties as needed at any time.
Hourly Salary Range: $19.77 to $24.47 USD/hour
All required qualifications must be documented on application materials.
Graduate of an accredited medical assistant program and certified by the American Association of Medical Assistants (AAMA) or registered by the American Medical Technologists (AMT).
Must be able to lift 30 lbs; must be able to physically assist in transporting patients to pick up transportation or to another facility (by wheelchair or other mechanism); must be able to physically assist patients on/off of wheel chairs, exam chairs, recovery beds, etc.
Experience performing patient tests: POC clinic testing, IV starting, INR and glucose OR completing blood draws.
Experience working successfully with diverse patients and team members
Experience talking (in person or by phone) with patients about their procedure, medications, directives or related
Excellent customer service skills
Experience performing all of these patient tests: POC clinic testing, INR and glucose, covid and completing blood draws.
Experience answering and triaging emergency phone calls from patients
Experience using patient information systems (EPIC, axium, or related)
Experience working in a dental, medical or related clinic environment
Experience in ordering prescriptions and medications for procedures and working with pharmacies.
Internal Number: 338474
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.