The Associate Director of Graduate Enrollment Management in the Master's Programs Office (MPO) is responsible for the oversight and implementation of all enrollment management operations for the master's degree programs offered at the O'Neill School of Public and Environmental Affairs - Indiana University Bloomington. Operations within the graduate enrollment management funnel include strategic recruitment initiatives, admissions, and the financial aid allocation processes for all degree and certificate programs. The Associate Director will be expected to develop and pursue innovative recruitment strategies targeted towards addressing designated growth areas and to develop metrics to track success of those strategies. Provides leadership for the MPO's use of SalesForce CRM and collaborates with appropriate offices and stakeholders on digital marketing and advertising initiatives. The Associate Director is responsible for ensuring that all admissions policies are followed, tracking applicant data, and managing the ongoing implementation of O'Neill's electronic application for all master's programs and certificates in the School (in collaboration with O'Neill colleagues, campus IT partners, and the University Graduate School). Facilitates the annual fellowship allocation process for new incoming master's students in conjunction with MPO enrollment management staff. Works collaboratively with the Master's Programs Office (MPO) staff to deliver a recruitment and pre-enrollment communication plan for all O'Neill prospective and admitted students before and leading up to matriculation. Maintains a collaborative relationship with internal stakeholders including program directors, faculty, alumni, other O'Neill units, and external stakeholders such as the University Graduate School, other Indiana University academic departments, and various partner institutions and organizations. In collaboration with the Director of the MPO, the Associate Director is responsible for the annual enrollment management budget, which includes both the graduate student fellowship budgets and the recruitment budget. The Associate Director supervises both full-time enrollment management staff, along with Graduate Assistants.
Bachelor's degree and two years of experience.
Possess a valid driver's license with the ability to be insured by Indiana University.
Excellent analytical skills, attention to detail, and problem-solving skills. Excellent organizational and multitasking skills, including the ability to adapt and prioritize work and perform efficiently and independently in a fast-paced and time-sensitive environment. Ability to effectively communicate with a wide diversity of individuals and groups. Strategic and forward-thinking. Demonstrated capacity to work independently and also collaborate in cross-functional teams. Interpersonal skills and a customer service orientation with ability to demonstrate cultural sensitivity. Approachable demeanor with ability to establish and maintain strong, positive working relationships with students, faculty, staff, as well as relevant external stakeholders. Ability to maintain confidentiality of work-related information and materials. Proficiency in Microsoft Office Suite (Outlook, Excel, Access, Word, and PowerPoint). Demonstrated record of successfully working with students or individuals from all backgrounds (including first-generation college students, low-income students, racial and ethnic minorities, women, LGBTQ+, etc.) and an interest in contributing to O'Neill in ways that enhance diversity, equity, and inclusion.
We are particularly interested in candidates with experience in student recruitment, admissions, conversion, and/or enrollment management, particularly at the graduate level. Two years of experience in higher education or nonprofit or government administration. Master's degree, or significant completion towards a Master's degree. Experience with SalesForce or managing a similar CRM.
Salary Plan: PAE
Salary Grade: 3SA
Job Function: Student Services
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.