As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
Undergraduate Academic Affairs (UAA) shapes, advances, and stewards a world-class undergraduate academic experience for students at the University of Washington. Staff, faculty and students in UAA deepen and enrich the learning experience for all undergraduates, recognizing and supporting the unique learning path of each individual student and the commitment of each academic program to excellence in learning and teaching.
Within UAA, Academic Support Programs (ASP) is one of three departments under Student Academic Services (including First Year Programs and Undergraduate Academic Affairs Advising). ASP is physically located within the Center for Undergraduate Advising, Diversity, and Student Success (CUADSS), which also houses the Office of Minority Affairs & Diversity (OMA&D) Academic Counseling Services office and Undergraduate Academic Affairs Advising (UAAA).
Academic Support Programs (ASP) is a central element in Undergraduate Academic Affairs’ mission to enhance the academic and social well-being of all UW undergraduate students. ASP is committed to supporting a diverse staff and student population. In support of its mission, ASP oversees the following programs:
The Center for Learning and Undergraduate Enrichment (CLUE)
The Program Manager will serve as the administrator and day-to-day operations coordinator for Academic Success Coaching. As a key member of the ASP team, the individual selected for this position will bear primary responsibility for supervising and managing the logistical details of academic success coaching. They will also be responsible for supporting the development and implementation of trainings and presentations for students as well as staff and faculty. This person must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty, and staff on many social, economic, cultural, ideological, racial, and ethnic backgrounds.
Under the supervision of the Director of Academic Support Programs, the Program Manager will have the following responsibilities:
Manage Academic Success Coaching Program (50%)
Supervise daily operations of the academic success coaching program.
Coordinate communication with student-support and other service organizations, educational partners, student groups, and other academic partners.
Design and oversee quarterly coaching programs, including coaching curriculum, collaboration with various campus partners, quarterly professional development for coaches, and the implementation of workshops and other relevant campus programming.
Order, store, maintain, and manage coaching technology, with the support of UAA IT staff, such as laptops and other relevant technologies.
Advertise and promote coaching services throughout campus. Avenues of the promotion will include the use of the Internet and social media, updating the Coaching/ASP website, and communicating through Facebook, Twitter, Instagram, etc.
Create, update, and act as an administrator for several unit list-servs. Manage a coaching email account.
Monitor student satisfaction with services through a variety of assessment tools; provide updates and reports and make appropriate changes.
Collaborate with campus partners and student groups to enhance services.
Develop new concepts and implement changes, additions, and improvements to the success coaching program to support evolving student needs, and streamline operations.
Supervise academic success coaching staff (40%)
Recruit, select, hire, train, schedule, and supervise coaching staff.
Provide appropriate training for the coaching staff.
Monitor employee performance, evaluate coaches' performance and handle any grievances.
Provide leadership opportunities and professional development for coaching employees. Oversee weekly coaching staff meetings and other professional development opportunities.
Work with SAS Administrative staff to ensure compliance with all employment requirements.
Monitor and ensure timely submission of all employment documentation.
Approve timesheets and absence requests.
Partnerships and Collaborations (10%)
Serve as ASP’s primary contact for Summer Advising & Orientation activities for new incoming students through participation in presentations, workshops, and events for new students and parents.
Serve as an ASP representative on UAA and campus-wide committees depending on the area of expertise and interests.
Serve as ASP’s primary contact with Student Academic Services’ Communication team to maintain a dynamic, current ASP website with resources for students, staff, and faculty.
Collaborate with ASP colleagues to support various new student programs.
Other duties as assigned.
Bachelor's degree in relevant discipline or field.
Minimum 3 years of combined experience providing support, coordination or management of a program
Teaching, tutoring, academic coaching, or mentorship experience.
Excellent interpersonal skills with the ability to work collaboratively with students, faculty, staff, and personnel in a host of other departments and programs on campus.
Strong management and organizational skills and be detail-oriented.
Bring humor, creativity, and a strong work ethic to the team.
Experience managing a program or center.
Student/youth supervisory experience.
Experience in coaching, teaching, and/or curriculum development within a higher education setting.
Prior work with students who struggle with the transition into higher education.
Experience using social networks to promote programming.
All UAA ASP Staff will demonstrate and integrate the following Undergraduate Academic Affairs Competencies:
Accountability and Integrity
Race, Equity, and Difference
Collaboration and Teamwork
To apply: Along with the resume we require a maximum 1200 word cover letter for this position. In the cover letter please address two main questions: First explain how your education and working experience make you an ideal candidate for this position. Second, explain your understanding of diversity and equity and how this understanding would inform your work with students at the University of Washington and our coaches that support them.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.