Phlebotomists are members of the medical laboratory team, responsible for specimen collection from patients seen at Michigan Medicine, and may be based in either inpatient or ambulatory locations. They are responsible for following CLSI guidelines and must adhere to regulatory requirements determined by agencies including, but not limited to, the College of American Pathologists (CAP) and Joint Commission.
Assist in customer related issues by actively listening to the customer’s needs, offering assistance and ensuring customer satisfaction.
Knowledgeable in patient and family centered care practices
Respond quickly and act professionally and appropriately in stressful situations.
Alert supervision to complaints or problems and see them through.
Maintain customer rights in accordance with institutional policies by demonstrating
respect for the individuality and wishes of others, honoring cultural and religious differences, maintaining confidentiality of information and demonstrating ethical behaviors based on honesty, fairness and equity.
Flex to any onsite locations when patient and/or staffing volumes require.
Follow written procedures without deviation, especially patient identification and specimen labeling.
Perform phlebotomy using proper technique and age specific guidelines.
Obtain blood specimens using alternative methods such micro capillary collection, indwelling catheters and (outpatient only) implanted ports when trained and situationally appropriate.
(Outpatient) When applicable, perform Point of Care testing according to written procedures, without deviation
Handle specimen according to test specifications (i.e. place on ice, sand thermos, or protect from light)
Use appropriate resources to locate correct specimen requirement and collection instructions (i.e. online Pathology Handbook, Associate Supervisor)
Collect specimen in proper tube type, and fill tubes whenever possible
Label specimen according to Patient Identification Policy
Ensure delivery of all clinical specimens to Specimen Processing, following appropriate guidelines based on handling instructions and method of transport
(Outpatient) Utilize PathTrack for documentation of specimen transport and have basic working knowledge of system functions
Computer Data Entry
Where applicable, utilize SoftLab and/or SoftID LIS to complete lab ordering process and cancellations, as appropriate.
Exhibit basic understanding of problem solving in MiChart and Soft applications.
(Outpatient) When applicable, process lab orders from MiChart HIS, utilizing all appropriate resources to ensure that proper lab work is being completed.
(Outpatient and Nursing Home) Follow written procedures without deviation for MLabs and MLabs Connect patients
(Outpatient) Enter and verify results for point of care testing according to written procedures, without deviation
Comply with safety instructions and observe safe work practices
Adhere to Hand Hygiene policy.
Stay familiar and know where to locate fire and disaster plan
Respond to Code pager per procedure
Complete all MLeanring Mandatories on time
Complete all MediaLab training tasks on time
Communication and Teamwork
Use effective communication including written, verbal and information technology skills
Communicate problems encountered to Associate Supervisor or Supervisor promptly
Provide feedback peer-to-peer, to Associate Supervisor, and to Supervisor
Work effectively with others to accomplish goals
Participate in daily stocking and cleaning of unit and workstations/carts
Use Outlook daily to read current memos and communication.
Use skills and resources to improve performance in Outpatient Phlebotomy.
Seek knowledge from Phlebotomist Specialists and Associate Supervisors
Read Outlook emails and indicate interest in attending any classes, talks, or in-services
Supervision is received by Associate Supervisor, Supervisor or Administrative Manager. Provisional supervision may be received by Training Specialists.
No supervision exercised
High School diploma or equivalent combination of education and experience
Demonstrated customer service skills
Considerable experience in phlebotomy
Phlebotomy Certification or equivalent coursework
Demonstrated experience working in a team environment
Proficient in basic computer functions
This will be a term-limited position.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 188720
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.