This is a UC San Diego Internal Recruitment open to UCSD and UCSD Health System Staff Only
UCSD Layoff from Career Appointment: Apply by 11/20/20 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 11/30/20. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under supervision of the Patient Access Manager, this position will serve as the Administrative Assistant/Clinical Care Coordinator for assigned oncologists within UC San Diego Health's Moores Cancer Center. Duties include planning and managing clinical activities, responsible for all New Patient Triage, including registration of new patients, financial arrangements, as well as providing customer service needed to schedule the patient with Medical Oncology physicians and/or mid-level practitioners.
Ensure operations run smoothly on clinic days. Directly interact/communicate with patients, families, faculty, and staff, via telecommunications and in person, relating to scheduling consults and triaging complex problems for a multidisciplinary team, which includes physicians, mid-level practitioners, nurses, social workers, and pharmacists. Answer and triage incoming communications (i.e., phone calls, emails, Epic My Chart messages etc.). Uses the EPIC medical records system to schedule and register patients for appointments and procedures. Communicates with a variety of private and government agencies.
Applies knowledge of various insurance products (i.e., HMO, PPO, POS) in order to verify authorizations and ensures payment/reimbursement. Provides high-level administrative support for Medical Oncology Team Physicians. Provides a variety of other administrative duties in support of patients' services. Supports faculty with protocols, academic files, and collection of published literature, recruitments, and seminar meetings. Manage and maintain complex calendars for meetings and appointments. Assist with coordination of travel arrangements and processes reimbursements of expenses as needed.
Prepare and distribute clinic notes to referring physicians and medical records. Transcribe faculty correspondence and prepare patient letters, other documents, memos and e-mails as requested. Assist in developing and maintaining databases, and assist with collection, analysis and entry of metrics into the data system. Attend the Disease Team meetings and take minutes to prepare and distribute to all team members. Communicate with faculty, clinic staff, administrators, professional organizations, outside agencies (i.e., insurance companies, community medical groups as needed to complete daily job duties.
A minimum of three (3) years related experience.
Demonstrated experience in working in a large, complex healthcare setting.
Proven experience working with Health Insurance companies and Community Medical Groups.
Strong ability to communicate in English both orally and in writing.
Proficient knowledge and advanced level skill in work processing software applications (Word, Excel and PowerPoint).
Thorough knowledge of surgery scheduling and authorization.
Excellent customer service skills. Ability to interact well with care teams, and all patients and families.
Prior Oncology experience.
Experience with EPIC EHR system (incl. Cadence).
Knowledge in medical/scientific terminology, Hematology/Surgical Oncology terminology, authorizations, various insurance products & 3rd party payors.
Experience in supporting physician faculty reimbursements, and calendar management.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.