Research - Laboratory/Non-Laboratory, Staff/Administrative
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
The HARBORVIEW MEDICAL CENTER TRAUMA PROGRAM has an outstanding opportunity for a FULL-TIME TRANSFER PATIENT STRATEGIC OUTREACH AND QUALITY COORDINATOR (Rotating/Variable Shifts). The Transfer Patient Strategic Outreach and Quality Coordinator will maintain a customer and quality-focused program infrastructure for the transfer patient population, and will perform internal and external outreach regarding the transfer process. This position will work with the trauma program team, clinical service chiefs, the Transfer Center and other diverse internal stakeholders regarding patient transfers to Harborview Medical Center.
The Transfer Patient Strategic Outreach and Quality Coordinator will have responsibility for analyzing patient transfer data, identifying trends and areas of opportunity, and collaborating with stakeholders to resolve defects in the transfer process. This position will utilize clinical or medical setting knowledge to perform case reviews of transfer cases and follow up with service chiefs and/or involved clinicians and staff. The Transfer Patient Strategic Outreach and Quality Coordinator will create recommendations and action plans to be presented to hospital leadership in order to meet targets, and will disseminate performance information to hospital leaders, hospital administrators, and physician service chiefs and related business units including the Transfer Center.
Successful candidates will bring the ability to successfully build and maintain professional relationships with physicians, both internal and external to Harborview Medical Center. This person must possess excellent verbal and written communication, customer service skills and maintain a high level of professionalism. This position requires the ability to exercise independent judgement and decision making skills, as well as excellent organizational and critical thinking skills.
RESPONSIBILITIES: Performs quality assurance for transfer cases and the transfer process, focusing on trauma cases: • Analyze and maintain information related to transfer referral patterns • Maintain and monitor a set of core performance and outcome metrics, including presenting this data to relevant stakeholders • Critically evaluate information gathered from multiple sources and reconcile conflicts • Communicate complex processes, problems, and solutions in a simple, compelling, accurate, and highly visual manner • Problem-solve by investigating the data, understanding the root causes, and developing & implementing mitigation or improvement action plans • Conduct case reviews for cancelled & denied transfer cases. Provide information and constructive feedback to involved staff & leadership within UW Medicine and, as needed, perform service recovery with the referring hospital • Champion process improvement and PDSA approach in developing, implementing and revising QI initiatives • Enhance database, statistics, and report generating capacity in conjunction with the information systems staff • Maintain updated knowledge of Washington State Trauma Designation requirements, regulatory requirements, hospital policies and procedures, and medical staff bylaws; advise hospital committees and personnel of these standards
Execution of Outreach Activities and Customer Relations: • Manage Trauma Program external relationships in the WWAMIO region • Perform marketing and outreach engagements with referring hospitals, including providing education, materials, and guidance regarding the Harborview Medical Center trauma program & transfer process, available clinical services, and systems that may be utilized during the transfer process • Establish relationships and open communication with physicians and key clinical staff in the region. Function as the primary point of contact and resource for referring providers with questions or comments on Harborview’s trauma program • Perform post-transfer outreach to referring hospitals to evaluate referring hospital satisfaction and provide information back to referring hospitals regarding the patient status & outcomes
Maintain Internal Relationships and Internal Patient Care Processes: • Maintain open communication and collaboration with the Transfer Center leadership and staff regarding the Trauma Program and transfers to Harborview Medical Center • Monitor the transfer patient experience and function of the clinic handoff pathways to ensure patient care needs are resolved
DESIRED: • Prior experience working in critical care or trauma care or an Emergency Department highly preferred • Prior experience as an RN in a clinical setting highly preferred • Prior experience presenting to and interacting with a wide stakeholder group including hospital administration highly preferred • Understanding of the state trauma system and pre-hospital organizational structure highly preferred. • Understanding of quality management concepts and regulatory/accreditation requirements highly desired • Master’s Degree preferred • Prior experience in healthcare marketing desired • 2 years’ experience in program development to include outreach, planning, data analysis and presentation skills desired • Prior experience in data analysis desired • Experience working with inter-facility transfers desired
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.