Provide faculty with training, guidance, and assistance with course creation, design, and management. Provide assistance and troubleshooting for a wide variety of technologies and tasks, including multimedia, desktop, and media classroom support, responding quickly as issues develop.
Learn, monitor, and maintain specialized resources and applications in support of learning technology including systems for recording lectures, managing course schedules, and cataloging technical education resources (e.g., DTEN devices, Canvas, Box, TimePortal, Panopto, and examination tools such as Proctorio and Education Management Solutions software).Â
Train and assist faculty, staff, and students with didactic session recordings.Â
Develop short- and long-term plans for use of technological systems.Â
Promote the use of new or under-utilized services, systems, or features.Â
Troubleshoot issues with educational systems and identify solutions through research or communication with 3rd party vendors.Â
Coordinate and provide technical support for monthly online clerkship examinations. Assist students with laptop configuration and troubleshoot challenges as they occur.
Investigate innovative uses of technology in teaching and learning and promote the use of specialized applications, equipment, and services.
Develop resources and services, including tailored training programs, documentation, online reference materials, learning modules, and seminars ranging from basic online course management skills to the advanced application of technology in teaching.Â
Collaborate with similarly positioned staff on campus within UC Information Technology Services (ITS) and peer institutions.Â
Engage in periodic communication with useful ITS, BSD, and UCH groups to keep up to date with the introduction ofâ”or changes toâ”services, features, and policies.Â
Engage with medical student technology representatives to understand the student bodyâ™s experiences with learning technologies directly and to pilot new and innovative technologies to assess user experience and feasibility of implementation.Â
Attend and participate in relevant meetings, including but not limited to curriculum committee and subcommittees, PSOM staff meeting, social media meetings, and other internal and external meetings.
Provide general support for the Pritzker School of Medicine website, including page updates/redesigns, managing staff access, creating web forms, and troubleshooting.
With some direction from others, performs a variety of IT activities supporting an e-learning environment, such as designing curriculum content.
Monitors and analyzes trends, identifies opportunities, and explores innovative approaches to teaching and learning problems. Works with other units across campus to aggregate services in an academic context.
Performs other related work as needed.
Two years of experience in higher education learning technology support or computer support, along with troubleshooting on Mac and Windows platforms
Experience with learning management systems, content management systems, and digital mediaÂ
Experience with lecture capture software
Experience in supporting faculty in an academic medical center
Knowledge of user, technical, and system support for both Mac and Windows operating systems.
Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and other common software programs.
Proven ability to set and maintain standards for a high volume of productivity in a fast-paced environment.
Demonstrated ability to work with faculty and senior staff in a âœmatrixedâ rather than âœsiloedâ organization.
Must have the ability to travel to various sites on campus (Biological Sciences Learning Center, UC Medical Center, campus offices).
Must have the ability to utilize a computer.
Cover Letter (required)
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