The Endpoint Infrastructure Engineer's role is to ensure continued stable operation and improvement of Elon-provided end-user support systems and services as well as supporting end-users and providing maintenance within the organization's end-user computing environment. The individual will evaluate solutions and propose new architectures to modernize endpoint management at Elon. The individual will assist in designing, implementing, and maintaining enterprise quality end-user support systems and services, which themselves and others support, that meet the broad needs of the organization in the present and future. The individual will also assist with installing, diagnosing, repairing, maintaining, and upgrading end-user devices and related equipment to ensure optimal performance. The individual will troubleshoot end-user device problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion.
Bachelor’s degree required.
Full Time/Part Time: Full-Time Regular
Length Of Experience:
5+ years of total information technology experience required.
Essential Duties and Responsibilities:
1. Work with the Assistant Director for Campus Technology Support to define annual strategy for endpoint management including operation efficiency, information security, and excellent user experience. 2. Investigate emerging technologies to deliver computing services to end users, including workstation and application virtualization, application streaming, and cloud provisioning, and evaluate these solutions in the context of university's technology posture. 3. Architect the end-user computing environment aligning performance/manageability with security policies and user requirements. 4. Identify workstation challenges, develop innovative technical solutions, and implement and operate management systems. 5. Provide day-to-day operational guidance to team members to ensure required tasks and service requests are completed. 6. Maintain good working relationships with the IT Infrastructure teams for aligned strategies. 7. Participate in forensic investigations of security incidents as deemed appropriate by the Information Security Director. 8. Manage the lifecycle of end-user devices and propose strategies to optimizing efficiency and customer service. Maintain inventory tracking. 9. Manage escalation to vendors under existing support contracts. 10. Develop and maintain
Internal Number: 7380
About Elon University
Elon University has built a national reputation as the premier student-centered environment for experiential learning, with an emphasis on strong personal relationships between students and their faculty and staff mentors. Elon students are ambitious, curious and compassionate, inspired to be big thinkers and creative problem-solvers.
Elon’s rigorous curriculum is grounded in the arts and sciences and complemented by nationally accredited professional programs. The 446 full-time faculty members teach in more than 60 undergraduate majors and nine graduate programs. Elon’s four-year graduation rate of 79 percent ranks in the top six percent in the nation.
Elon’s 6,277 undergraduate and 811 graduate students come from 48 states and 47 other countries. About 24 percent are from North Carolina, with strong enrollment numbers from the Northeast, Mid-Atlantic and other states across the country.
Elon is ranked among the top-100 National Universities by U.S. News & World Report, with a #2 ranking for excellence in undergraduate teaching and #11 for innovation. Elon is the only university in the nation recognized by U.S. News for excellence in all eight academic programs “Focused on Stud...ent Success.” Included are #1 rankings for study abroad and learning communities and #2 rankings for first-year experiences and service learning.
Global engagement is central to Elon’s experience and 78 percent of students have at least one international study experience, often combined with internships, research or service. Elon is among the nation’s top universities for producing Fulbright Student Scholars and Peace Corps volunteers. In addition, Elon’s Study USA program includes opportunities to study in Los Angeles, New York City, Washington, D.C., Hawaii, Alaska and other locations.
The university includes Elon College, the College of Arts and Sciences; the Martha and Spencer Love School of Business; the School of Communications; the School of Education; the School of Health Sciences; and the School of Law, which is located on a campus in downtown Greensboro, N.C.