Rutgers, the State University of New Jersey is seeking a Deskside Support Services, Enterprise Service Delivery Manager for the Office of Information Technology.
Reporting to the Director, the Manager is responsible for planning and directing Deskside Support Services for RBHS and RU- Newark IT. Manager is responsible for providing leadership by overseeing and coordinating daily activities. Plans and manages the support of new technologies, and develops and implements standards, procedures and processes for the organization. Provides input and recommendations regarding business continuance issues and improvements to the processes supported.
Among the key duties of this position are the following:
Participates with the Director in formulating unit technology plans designed to meet University requirements.
Recommends organizational enhancements and resource requirements to ensure responsiveness to University user requirements.
Responsible for hiring, management, evaluation and development of staff.
Works with user community and provides leadership to staff in delivering satisfactory levels of service.
Recommends budget modifications to Director during budget preparation and responsible for budget management.
Provides input to formulation of departmental policies and procedures including chargeback mechanism. Ensures adherence to those policies.
Minimum Education and Experience:
Bachelor's Degree in Information Technology, Business Administration, Engineering or a related field.
Seven (7) years of progressively more responsible experience in a related technology field.
Three (3) years of Leadership experience, preferably in an organization/institution of similar size.
Experience in the education/healthcare field.
Equivalent experience, education and/or training may be substituted for the education requirements.
Required Knowledge, Skills, and Abilities:
Outstanding human relations and leadership skills, and the ability to function in a team environment.
Demonstrated knowledge is necessary of how to accomplish superior performance in a unionized environment.
Posting Number: 20ST2139
Location: Rutgers University-Newark
Internal Number: 122759
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.