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The Clinical Training Unit has an outstanding opportunity for a .75 FTE Program Operations Specialist. The Program Operations Specialist will perform a crucial role on ECHO Autism Washington across a wide array of operational responsibilities including participant recruitment, communications, and clinic scheduling. ECHO Autism Washington seeks a Program Operations Specialist who is passionate about coordinating complex projects, impeccably detail oriented, highly professional, and a creative problem solver. The Program Operations Specialist will perform both project management and administrative functions and must work closely, and effectively communicate with faculty, staff, funders, and partner organizations. A successful candidate will bring a high level of organization, excellent communication skills, and an acute ability to diagnose problems and proactively develop solutions to address them.
ECHO Autism Washington is committed to creating an inclusive and equitable working and learning environment. Indeed, many of the greatest innovations come from a diverse mix of minds, backgrounds and experiences. A primary pillar of our ECHO program is to dismantle barriers and provide equitable access to needed care in autism spectrum disorder. The successful applicant must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of social, economic, cultural, ideological, racial and ethnic backgrounds.
RESPONSIBILITIES: This position’s duties include, but not limited to: •serving as the point person for participants; •helping with recruitment (cold calls and follow-up phone calls); •marketing material preparation and dissemination; •participate in team meetings and organizing notes; •purchasing, organizing, tracking, and sending participant incentives; •creating and sending CME/post-clinic surveys; •meeting with each new participant for a Zoom/Box tutorial; •creating/sending invites for both outlook and mass email platforms; •organizing case presentations; •sending case presentation forms to participants; •scrubbing case presentation forms for PHI; •organizing hub team recommendations and sending to participants; •uploading case presentation and recommendations into Box; •organizing participant resources; •organizing clinic schedules; •support hub team in formatting didactic presentations; •ensure participants and hub team have the appropriate clinic materials prior to clinics; •tracking CME; •clinic setup/breakdown; •hosting clinic sessions; •facilitating questions/comments in the chat box; •recording and storing all clinic videos; •data entry into the iECHO database; •generating monthly clinic reports; •organizing the Google drive folder for participants and hub team. •Perform other related duties and special projects as assigned
REQUIREMENTS: •Bachelor’s degree and at least 2 years of experience •Excellent verbal, written and interpersonal communications skills •Proficiency in Microsoft Office software •Demonstrated problem solving skills’ strong attention to detail and ability to adeptly manage multiple priorities and timelines within a complex organization •Demonstrated ability to work independently
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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