The Department of Orthopaedic Surgery and Rehabilitation Medicine is looking for a Project Assistant IV to join the team.Â This role will independently coordinate the administrative needs for various physicians in the department.Â The ideal candidate is organized, able to both collaborate and work autonomously, and passionate about their impact on the department and patient care.
Exercises excellent judgment to prioritize work assignments and manage a high volume of work with efficiency
Responsible for day-to-day operations, which includes: maintaining appointments, calendars, and schedules; distribution of mail, ordering supplies, processing faxes, assembling surgical booklets as needed, organizing paperwork for physician clinics, monitoring EPIC in-basket messages for clerical needs etc.
Responsible for answering incoming telephone calls and triages patient calls, recording accurate messages and accurately directing callers.
Analyze and resolve issues of varying complexity.
Ability to work in fast-paced environment.
Under minimal supervision, the Project Assistant IV provides highly complex administrative and clerical support for the academic, clinical and administrative operations and services
May serve as the subject matter expert for other administrative and clerical staff
Provides administrative support to multiple physicians, which includes but is not limited to, calendar management; screening patient calls and requests; preparing and updating patient files in EPIC; scheduling in EPIC, processing and disseminating referring physician letters; coordinating compliance, professional practice evaluations, and credentialing efforts; coordinating deposition meetings with law firms, booking conference rooms and assembling necessary paperwork; coordinating peer-to-peer meetings with insurance companies etc.
Provides basic educational information to patients and their families about procedures and surgeries. Creates and maintains spreadsheets and databases, and may provide lead support with data entry and data projects
Adapt workflows to accommodate needs, priorities, and fluctuation of patient volumes according to faculty and leadership expectations
Responsible for coordinating faculty's compliance with required reports; including house staff evaluations, medical staff reappointments/re-credentialing, visitor paperwork etc.
Other duties as assigned
Attention to detail.
Verbal and written communication skills.
Ability to work independently and as part of a team.
Education, Experience, or Certifications
High School Diploma or equivalent required
College/university degree preferred
Three (3) years of administrative experience required
Hospital or academic medical center experience strongly preferred
Previous experience working with physicians/medical providers
Technical Knowledge or Skills:
Strong verbal and written communication skills required
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and Adobe required
Calendar management skills required
Knowledge of EPIC and Medscribe strongly preferred
$20.20 - $29.58
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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