Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is for the Ophthalmology Clinical Practice. This is a float position.
This position serves as the lead to Patient Billing / Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.
PRIMARY DUTIES AND RESPONSIBILITIES:
Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks, and e-mails as needed.
Assists in management of providers’ schedules, scheduling templates, and master schedules according to physician protocols and management direction.
Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes, and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
Assists in coordination of staff vacations, schedules, and coverage.
Assists with staff timesheets and distribution of accruals.
Plans, schedules, and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
Coordinates ordering and monitoring of supplies, equipment, mail, and related operational services as needed.
Maintains required skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards.
Complies with OSHA, state, and federal regulatory sources/standards.
Acts as backup for staff during peak times, vacations, illnesses.
Prepares custom reports as directed by management.
Performs other duties as assigned.
Equivalent of high school diploma with four to five years of experience in a medical office environment, or related field; knowledge of medical terminology; extensive telephone experience with demonstrated exceptional phone etiquette; experienced in a managed care setting; has experience using the Epic System; is familiar with WUSM services and programs; extensive knowledge with data entry/computer experience with an automated scheduling system
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Experience in a clinical environment.
Experience working with the public.
Working knowledge of general office equipment and computers.
Organization and communication skills that require discretion with confidential information.
Able to work independently, prioritize multiple tasks, have knowledge of medical terminology, handle busy phones, and capable of working in a fast-paced environment.
Excellent communication, organization, and interpersonal skills.
Excellent knowledge of Epic scheduling system, including templates.
Able to handle stressful situations and have excellent decision-making skills.
The hiring range for this position is $18.81 - $23.52 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.