Occupational Category (Staff Positions Only): Professional
Hiring Salary: Monthly-Staff
Department: SAM Center
Bachelor's degree in a related field. Two years of experience in higher education working with student information systems, enrollment management, academic advising, or experience in a related field. Previous experience with marketing, data entry, customer service, and student success initiatives would be helpful. Additional education may be considered in lieu of experience.
Nature & Purpose of Position/Usual Duties:
Assist with implementing and supporting institution-wide success initiatives utilizing predictive analytics and case management technologies, such as Navigate EAB. Provide ongoing support, communication, consultation, training, and outreach activities to students, student services personnel, and faculty.
Primary Responsibilities (Staff Positions Only):
Assists with the implementation, communication, coordination, and evaluation of success technologies, such as Navigate EAB. Coordinates semester and year communication plan for departments in the Office of Enrollment Management. Gathers and updates information for bi-weekly success network e-mails for interdepartmental communication. Serves as a liaison for marketing and coordinating targeted student success media messaging across campus. Assists in the creation and maintenance of the Sam Houston State University Student Success Technology website to include writing and maintenance of content and webpage layout. Provides Navigate end-user support. Monitors department email and requests submitted by end users and triages requests. Addresses questions or issues as much as possible or elevates high-level questions and consults with the Director of Student Success Technologies and/or the vendor to resolve requests. Supports specialists and end-users by addressing functional questions/issues related to student success software. Shares information and platform updates as it becomes available from the vendor. Assists in the development and delivery of training and user support materials. Provides faculty and staff with group and individual training. Coordinates logistical arrangements for training sessions, meetings, and workshops. Aids departments in choosing departmental specific configurations and offers suggestions. Provides perpetual assistance and empowerment to end users to utilize reporting features to make data driven decisions. Monitors and updates platform use and user permissions across campus. Provides user reports and information to assist in making data driven decisions. Manages user access requests, registers users by role assignment, maintains records of active/deactivated users, etc. Prepares correspondence and assists with reports, bulletins, and informational materials. Assists in the development of policies and operational procedures for the overall department. Markets and promotes Navigate and its functions. Responsible for marketing and promotion of department initiatives and outcomes. Communicates strategies for campus outreach. Participates in the evaluation of policies and procedures related to these initiatives. Serves as a student success ambassador by promoting student success across campus. Assists in the coordination of these initiatives through end-user training and support, web site development, record keeping, technical support and system troubleshooting. Performs other related duties as assigned by the Director of Student Success Technologies.
Internal Number: 25483
About Sam Houston State University
For more than 130 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The Measure of a Life is its Service", echoes across SHSU's six colleges and beyond its Texas campus through student research, creative endeavors, service learning, volunteering and more. Named for Sam Houston, Texas' greatest hero, SHSU continually strives to honor its historical roots through academic excellence that includes exceptional teaching from faculty members who care as much about their students' success as they do about furthering the knowledge of their fields. While embracing its legacy, SHSU also strives to meet the needs of contemporary students, both traditional and online. With over 20 bachelor's and graduate degrees available entirely online, and more in development each semester, SHSU Online is quickly becoming one of the best online universities in Texas.