Open availability required including weekday evening shifts and all shifts weekends.
We are seeking Campus and Screening Ambassadors to join our rapidly growing team.
This opportunity plays an important role in supporting the health and well-being of our entire Trojan Family. As a campus and screening ambassador, you will educate, guide, and support the Trojan Family and visitors to adhere to health officer guidelines. Through thoughtful conversations, you will help create the BEST USC experience by teaching individualsâ safety and health standard protocols. In addition, you will keep your lead informed on any questions or concerns related to your job responsibilities.
Work with the Department of Public Safety to ensure guests are following social distancing and face mask and assist in the enforcement of policies.
Promote social distancing best practices to students, staff, faculty, and campus visitors.
Ensure measures are taken to prevent the spread of a contagious disease by maintaining a physical distance between people and reducing the number of times people come into close contact with each other.
Assist in providing information to guests regarding safety procedures.
Responsible for line queueing in campus entry locations, and ensuring social distancing protocols are followed.
Responsible for crowd control within procedural guidelines.
Responsible for maintaining the overall guests experience in regards to health, safety, needs and concerns. Assigned to a section(s) within established zones, actively moving throughout, servicing the team members and guests and ensuring that the space is not overcrowded and in compliance with safety and health standards.
Responding to guests requests with regards to safety protocols.
Promote use of sanitizer stations posted throughout the campus and ensure they are fully serviceable.
Wear appropriate equipment at all times while screening or cleaning in accordance with University guidelines, which may include, but is not limited: gloves, mask, eye protection.
Performs other duties as assigned to support the efficient operation of the department.
High School Diploma or GED equivalent required.
Minimum one (1) year of customer service experience required.
Must successfully pass Universityâs Health Screening class.
Basic knowledge of computers and programs to include MS Office and mobile applications.
Read and understand departmental policies, rules, regulations.
Understand and carry out oral and written instructions and explain them to others.
Communicates clearly and concisely, both orally and in writing, with proper spelling, grammar and punctuation.
Operates a two-way radio to communicate with the communications center.
What We Prefer:
Two (2) year of customer service experience.
USC experience in similar type of division.
High level customer service with security training/experience desired.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit www.benefits.usc.edu.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum educationMinimum Experience: 1 year, Combined education/experience as substitute for minimum experienceMinimum Field of Expertise: Customer service
Internal Number: REQ20094837
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.