Dairy Records Management System - Tech Support Analyst
Professional & Scientific
Required Minimum Qualifications:
Degree in Animal or Dairy Science or related field. Additional years of relevant experience in dairy and/or dairy technology. Valid driver's license. Experience with project management. Experience with quality control. Experience providing software support and maintenance.
Dairy Records Management Systems (DRMS) located in Kildee Hall at Iowa State University is seeking applications for a Program Coordinator I â Dairy Software Technology and Quality Control Coordinator. This position is a member of a multi-person team that closely collaborates with North Carolina partners, providing subject matter expertise to Dairy users around the United States.
The responsibilities of this position include customer care, systems support, resource management, quality control and project management. Additional duties include software maintenance, and research. This position will provide consultation with co-workers delivering outstanding customer support, performing testing, and designing new systems. The individual selected for the position will work as part of a team by providing guidance and backup support to all department personnel and assisting in an efficient and professional manner. Excellent communication skills are needed in order to interact effectively with dairy producers,Â DHIAÂ personnel and industry representatives. This position requires a high degree of confidentiality and will handle sensitive information.
The successful candidate will have the ability to work with a diverse group of individuals and have strong analytical skills to interpret complex information from various sources to be able to decide the best way to move forward on a project. They must also be able to determine how changes may affect the project; possess strong oral and written communication skills as the position requires direct go-between with customers, high level of detail, management and the IT unit and must be able to explain complex issues in a way that all will understand; and be able to be creative and âthink outside of the boxâ to find innovative solutions to a variety of dairy and technology related issues. All staff members are expected to interact collegially and in a professional manner and maintain the highest standards of integrity and ethics.
This position may be required to work at night or during the weekends periodically and travel to dairy users around the United States.
Example of Duties â¢ Manages a program to ensure that implementation and prescribed activities are carried out in accordance with the objectives of the university. â¢ Plans, monitors, and manages an internal or external project from initiation through completion. â¢ Leads or coordinates project planning, resourcing, and staffing for assigned program. â¢ Monitors and manages budget and ensures that the program meets the overall objectives of the university. â¢ Develops public relations initiatives, workshops, seminars, surveys, or other activities to promote the program and carry out its objectives. â¢ Acts as a representative of the program. â¢ Participates in project management. â¢ May secure external funding as needed.
Regular with Term Appointment (Fixed Term)
Proposed End Date or Length of Term:
December 30, 2021
Number of Months Employed Per Year:
12 Month Work Period
Pay Rate Type:
To apply for this position, please click on âApplyâ and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter 3) Contact Information for Three References
If you have questions regarding this application process, please email firstname.lastname@example.org or call 515-294-4800 or Toll Free: 1-877-477-7485.
Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see www.iastate.edu). Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see www.visitames.com).
Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.