Under the supervision and guidance of the department leader and/or seasoned Engineer, the Unified Communications Engineer I will assist in the planning, installing, integrating and validation of network software and hardware solutions. Acquires and applies maturing knowledge of Keck Medicine of USC, its services and processes. Participates in the development and implementation of team initiatives related to the voice network infrastructure, WAN, and wireless. Resolves issues and identifies appropriate issues for escalation. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Supports the mission, vision, values and strategic goals of Keck Medicine of USC.
Minimum Education:â¢Bachelor Science in Computer Science, Information Systems, Computer Engineering, or related field or equivalent work experienceMinimum Experience/Knowledge:â¢2+ years of relevant business support and/or information technology support experienceo6 years of relevant business support and/or information technology support experience if no Bachelor of Science in Computer Science, Information Systems, Computer Engineering, or related field.â¢Working knowledge of designing, installing, maintaining and configuring voice network infrastructure and applications specific to Nortel, Avaya and Cisco and service providers such as AT&Tâ¢Familiarity with ITIL Frameworksâ¢Requires a maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation and business language skills are also requiredâ¢Must be able to demonstrate expert level experience with Nortel/Avaya system design, Cisco wired/wireless phones, PRI/Smart trunk configuration, NXX number plans and trunk routing, capacity planning and capacity managementâ¢Requires hands-on expertise with Nortel/Avaya and Cisco Unified Communications phone equipment, cable infrastructure and WAN circuitsâ¢Strong customer service skills. Requires a professional approach in all situationsâ¢Strong communication and interpersonal skills. Must be able to communicate the impact and solutions of application/system problems in business languageâ¢Provide after-hours and weekend on-call support for service-related issues to support 24/7 operations.â¢Able to solve complex problems and take a new perspective on existing solutions by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem managementâ¢Able to effectively interpret customer needs, assess requirements and identify solutions to nonstandard requestsâ¢Able to make appropriate decisions within guidelines and policiesâ¢Able to act as a resource for colleagues and provide mentoring and coachingâ¢Willing to travel between on-site and remote site locations 20% of the timeâ¢Entry level ability to implement, configure, and administer Cisco Call Manager, Call Center & Unity environment and Nortel TDM and VoIP platforms.â¢Understanding knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks, SIP Trunks)â¢Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLANâ¢Experience working with Cat5e/6 cabling and tools â¢Experience cabling routing Cisco Router and SwitchesRequired License/Certification:â¢LA City Fire and Safety Certification. If no certification upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date.â¢CCNA (Cisco Certified Network Associate) certificate preferredâ¢Computing Technology Industry Association (CompTIA) A+ certificate preferredâ¢Computing Technology Industry Association (CompTIA) Network+ certificate preferred
Internal Number: REQ20094688
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.