GlobalNOC network engineers have an exciting role designing, deploying, configuring, and troubleshooting networks for clients across the nation and their connections around the globe. Specializing in managing complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at GlobalNOC.
Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120+, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.
Why work here?
Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
Grow your skills and career. With the 20+ networks we operate and manage, and the size and diversity of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
Enjoy the life-friendly moderate cost of living of the Midwest. In Indiana, we have two locations - Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support remote engineers under the right circumstances. As of this posting, all employees are WFH for the indefinite future
Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.
Time off benefits and opportunity to use them. You'll earn 30 days of paid time off per year to start, with an increase after 5 years. That's on top of an additional 9 paid holidays each year.
The peace of mind of comprehensive benefits. Medical, dental, life, disability, and vision insurance for you and your family. For more information, click here. An automatic contribution of 10% of your base salary towards retirement every year - no matching required. Paid parental leave available after one year of service.
Tuition benefit for you and your family members at world-class Indiana University.
In this position, you will be serving as a senior network operations engineer and a customer-facing network design and architecture resource. You'll be working directly with customers who need high-speed IP network connectivity to intranet sites, research facilities, cloud vendors, and the wider internet to develop solutions that are the optimal balance of performance, resiliency, risk, and cost for their situation. You will plan and implement customer migrations and new deployments on a national-scope IP/MPLS network, while following change procedures to mitigate customer impact and downtime. You will also help handle network emergencies, troubleshoot connectivity issues, and advise management on future network planning. In particular, this position will have senior engineer responsibility for optical network designs and deployments. All our positions work closely with our systems automation team and monitoring infrastructure team to structure network data and incorporate automation tools into the day to day management of the network.
Fundamental responsibilities include:
Applies expert knowledge to establish and standardize procedures on the design, evaluation, development, and deployment of network system software and hardware technology.
Identifies and resolves the most complex problems, issues, and assignments in providing daily network operational support.
Performs network systems studies which include feasibility, conceptional design, cost/benefit analysis, and implementation planning to support the growth and expansion of GlobalNOC-managed networks; responsible for researching cutting edge technologies, architecture and methodologies to improve network performance and reliability.
Prepares and leads network implementation and upgrade plans and schedules; provides detailed explanations for purchasing, installing, and housing new and upgraded network systems and components, and follows through to ensure that systems are successfully implemented.
Leads multi-organizational project teams in network system design sessions working with clients to ensure achievement of goals; evaluates service requests, estimates resources, and analyzes design and development solutions.
Works closely with customers, partners, and vendors to ensure timely design and delivery of network systems and services to meet the customer's needs.
Acts as a project lead; provides guidance to junior staff.
This position is posted at a PA4IT level but may be filled at a PA3IT level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the Required Qualifications section below for the qualifications listed for each level.
Bachelor's degree in Computer Science or a related field and five years of experience in the administration and engineering of complex network environments and various architectures, including work in Layers 1 through 3.
Combinations of education and related experience may be considered.
Experience with large scale, high level architecture design for complex systems. Proficient in English. Ability to effectively communicate and exchange information with multiple teams including Engineering, Service Desk, Systems/Software, and Project Management, as well as our customers' organizations at several levels. Ability to maintain a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrated commitment to quality. Ability to work in a fast-paced, dynamic environment. Ability to demonstrate a high level of accuracy, even under pressure, and a high degree of initiative. Ability to influence internal and/or external constituents. Breadth and depth of knowledge in all network layers, security, network hardware, data center architectures, and customer experience in order to deliver the optimal solution for our customers.
Bachelor's degree in Computer Science, Telecommunications, Information technology, or a related field and two years of work experience in the areas of design, integration, installation, configuration and maintenance of data networks, including experience with several link-layer protocols (Ethernet, SONET, others).
Combinations of education and related experience may be considered.
Broad knowledge of networking protocols, specifically relating to routing of packets (OSPF, IS-IS, BGP, PIM, MSDP, MPLS). Working knowledge of other Internet services and applications within the IP suite (TELNET, FTP, NNTP, DNS, SMTP, HTTP). Strong interpersonal skills and a customer service orientation. Technical writing skills. Ability to effectively communicate and exchange information. Understanding of network standards and protocols. Ability to effectively handle multiple priorities and constantly changing demands. Breadth and depth of knowledge in all network layers, security, network hardware, data center architectures, and customer experience in order to deliver the optimal solution for our customers.
PA4IT: Supervisory experience. Master's degree. Experience with recent large-scale network protocol, device, and policy configuration and troubleshooting on Juniper and Cisco platforms, optical network experience with Ciena or similar equipment, scripting in Perl or Python, and using a trouble ticketing system. Skill in designing test plans, creating proposals, doing technical presentations, and assembling RFP documents. Ability to balance multitasking and focus on priority projects appropriately. Background check, US citizenship, and clearance may be required.
PA3IT: Experience with Cisco and/or Juniper routers and switches, optical technologies especially WDM and DWDM, programming in Perl or C, basic UNIX system administration, and with the installation and maintenance of networking or other computer hardware. Experience with large scale projects and rollouts.
Salary Plan: PAE
Salary Grade: 4IT
Job Function: Information Technology
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.