The IT Trainer is responsible for achieving advanced knowledge of assigned Epic system software and the end user workflows to regularly lead classroom training sessions leveraging the curricula developed by the EpicTogether Project Team. In addition, he/she conducts regular day-to-day communication with IT staff members and application end users, schedules and enrolls learners in training classes, responds to end user software questions, provides at-the-elbow and remote (phone, web, and e-mail) training support under the supervision of the Program Manager. The IT Trainer reviews training materials ahead of classes to ensure they are aware of and up-to-date on system workflow changes, and partners with Analysts and Principal Trainers to gain mastery of the revised content. He/she manages his or her own time to accomplish tasks with minimal oversight.
Leads classroom training for Epic end-users in the respective application(s), leveraging curricula developed by the EpicTogether project team. Facilitates lab-based educational sessions, including practice, personalization and simulation labs. Utilizes knowledge of and best practices in adult learning to convey information in a clear and compelling way, to ensure transfer of knowledge to training and lab participants. Leverages understanding of end-user needs, and actively seeks to understand impact, implications and nuances of implementation within departments and partners with the Principal Trainer to resolve issues within the existing curriculum.
Maintains accurate record keeping in Saba Learning Management System, entering participants' final assessment scores and attendance information, also ensuring that classroom evaluations are completed. May participate in the analysis of participant data to identify additional program needs, sessions to schedule, or areas of vulnerability for the organization.
Monitors and reports on training environment and or curriculum issues to the respective EpicTogether Principal Trainer. Assesses and reports any challenges in program delivery or audience comprehension of subject matter. Proposes solutions to challenges in curriculum or other ways to improve and optimize participant experience and program efficacy.
Serves as a subject matter expert and point of contact for the Epic training participants and departmental leadership. Captures participant questions, and when needed, obtains additional information and clarity from Principal Trainers or other Epic SMEs, and reports back to participants. Builds trust and maintains strong working relationships with client stakeholders. Collaborates with EpicTogether team and departmental stakeholders across the enterprise to support Epic roll-out and ongoing remediation and new hire training.
Leads, reinforces and validates standard workflows and best practices during Epic Go-Lives and new hire training. Proactively identifies and reports any workflow or application issues to the EpicTogether project team.
Acts as a project advocate to generate enthusiasm and excitement for the new program. Articulates the value of the Epic platform to stakeholders across multiple levels of the organization, while prioritizing patient care and safety at all times.
Provides end user support via telephone, e-mail, screen sharing, and at-the-elbow assistance.
Documents issues with training environments, classroom technology, and training documentation into designated trackers.
May be asked to work outside of normal business hours depending on the assigned course schedule.
Performs other related duties as necessary.
Bachelor's Degree (or equivalent in education and experience)
3 years related experience
Completion of suite of Epic e-learning and instructor-led courses for assigned applications and validated workflows incumbent will be teaching within 6 months of hire
Credentialed as an Epic Trainer (85% minimum score on the Epic credentialing exam, and presentation of classroom based course material to a panel of EpicTogether leaders) within 6 months of hire.
Working experience in the departments to which they will be delivering training
Demonstrated understanding of principles of effective adult learning and teaching strategies
Proven understanding of the workflows from the EpicTogether implementation
Demonstrated oral and written communication and instructional skills
Ability to articulate, promote and reinforce institutional policies and procedures impacted by Epic implementation
Physical Environmental Conditions: The work environment and physical demands described here are representative of those required by an employee to perform essential functions of the job with or without reasonable accommodation.
Ability to work in surroundings with degree of dust, noise, odors, etc. without undue discomfort.
Ability to meet physical demands required to deliver a combination of classroom, on line, and one-on-one training.
Ability to read, write and interpret documents.
Ability to sit for long periods of time at desk to perform job functions.
Ability to communicate effectively with clients and co-workers.
Must be able to travel within the tri-state area to deliver campus-based training programs
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 510584
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.