The Johns Hopkins Medicine (JHM) Simulation Center (Simulation Center) is dedicated to supporting the growing use of simulation methodologies throughout medical education and professional practice. The Simulation Center provides consultative and supportive services for curriculum development, innovative instructional strategies, assessment methods, and faculty development in simulation for the Johns Hopkins University School of Medicine (JHUSOM) and the Johns Hopkins Hospital (JHH) as well as other Johns Hopkins Health System (JHHS) and Johns Hopkins University entities (Bayview Medical Center, School of Nursing, etc.) and external clients. With a special focus on resuscitation and crisis resource management, the Simulation Center also seeks to improve patient care and safety through simulation-based research. Simulations are conducted both within the Simulation Center and in the actual clinical environment (“in situ”).
The Simulation Operations Manager (Operations Manager) reports to the Director of the Simulation Center and assumes broad responsibility for the day-to-day management of Simulation Center operations. The Simulations Operations Manager works with a high level of independence, acts with initiative, and thinks creatively to design and carry out activities. The person who occupies this position must have the ability to work outside normal work hours, including weekends, to meet business needs.
Specific Duties & Responsibilities
The Simulation Operations Manager’s specific duties and responsibilities include, but are not limited to, the following:
Works closely with Simulation Center leadership in strategic planning for manikin and procedural skills programs within JHM.
Contributes to the mission and goals of JHM by participating in JHH and JHUSOM’s institution-wide strategic initiatives, assuring compliance with accreditation and other applicable federal, state, and local regulatory agencies.
Assures and documents compliance with accreditation standards set by applicable federal, state, and local regulatory agencies.
Develops and implements procedures to optimize customer service while maximizing operational efficiency and promoting financial viability
Promotes innovation and excellence in customer service and team performance
Works closely with JHH and JHUSOM management, administration, faculty and other key stakeholders to ensure the highest quality of service is achieved
Supports and promotes simulation-based research initiatives
Develops and continually updates relevant sections of the Simulation Center’s policy and procedure manual
Plans, organizes, and implements measurement tools to monitor and report on Simulation Center service assessment and productivity
Applies advanced knowledge of program management to optimize personnel development, fiscal and Center operations, performance improvement, and program development
Develops tools to monitor and report on the quality and productivity of the manikin and procedural skills programs of the Simulation Center
Proactively assesses and implements appropriate processes to ensure that all facets of customer service and program excellence are effectively addressed
Works closely with A/V technician or other technology staff to assist, select, and develop learning management systems and multimedia hardware and software
Serves as an instructor for Basic Life Support (CPR) as needed, and, if certified, for Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS), as needed
Represents the Simulation Center at JHUSOM and JHH meetings or on JHUSOM and JHH committees, as required
Supervises operations staff, to include interviewing, hiring, training, motivating, developing, evaluating, and initiating disciplinary action as needed, in coordination with the Lead Medical Simulation Technician and the Sr. Administrative Manager and according to HR policies and procedures. As supervisor, coordinates employees’ time off and vacation coverage and monitors daily coverage within the Simulation Center. Monitors and evaluates ongoing staffing needs, and reports to Sr. Administrative Manager as needed
Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities
Performs needs assessment related to the operations team and recommends professional development activities for staff
Facilitates the delegation of tasks and responsibilities for all aspects of the manikin and procedural skills programs within the Simulation Center
Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs
Maintains records regarding the utilization, longevity and functionality of all equipment, in order to anticipate need for replacements, upgrades, and new acquisitions in a timely manner
Coordinates the initiation of requests by customers for supply and clinical equipment purchases. Guides the decision making process for procurement of new integrated clinical simulators, procedural skills trainers, educational technology, and patient care equipment
Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets. Assists in the responsible management of financial resources
Provides educational and technical support to staff and customers as needed
Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation
Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.
Working closely with the Lead Medical Simulation Technician, ensures that simulation projects are adequately staffed
Functions as a simulation technician and simulation specialist as necessary to maintain operational functionality of the Simulation Center.
High School Diploma and 5 years progressive experience in simulation, including at least one year with lead or supervisory experience.
Bachelor’s degree in a health-related field preferred
Experience supporting faculty in an academic environment preferred
EMT, CNA or similar allied health related experience strongly preferred
The Simulation Center strives to be a leader in teaching the importance of emergency readiness. The person who accepts this positon must become certified in and maintain certification in the American Heart Association Basic Life Support (BLS; i.e., CPR) as a provider and an instructor. This position will be encouraged to become certified and maintain certification as a provider and instructor in Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS). Certification in Basic Life Support is not required at the acceptance of the positon, but must be attained by the first employment anniversary, and must be maintained thereafter at all times while employed.
Special Knowledge, Skills, and Abilities
Strong interpersonal, leadership and organizational skills
Excellent verbal and written communication skills
Strong problem-solving skills in working with various faculty members and students from different program levels
Able to maintain confidentiality, display diplomacy, be self-directed, and manage multiple tasks and projects concurrently with frequent interruptions
Strong technical and computer skills
Strong customer service skills are essential and applicants must enjoy working with people
Requires the analytical skills necessary to resolve problems requiring a professional level of knowledge in simulation and education, or to improve, enhance, or upgrade complex clinical, financial, data process, marketing, or Human Resources systems and programs.
Requires the communication skills necessary to effectively manage employees within the assigned functional unit, and to persuade and negotiate with peer-level managers on issues and programs that impact the Simulation Center. Work requires effectively dealing with conflicting views or issues and mediating fair and workable solutions.
Ability to maintain records, prepares reports, perform calculations, and communicate instructions to personnel.
Organized, with attention to detail and persistence in managing a variety of information from multiple inputs to create streamlined, efficient, and cohesive final products for multiple client types.
Strong interpersonal, leadership, and organizational skills.
Excellent verbal and written communication skills.
Strong problem-solving skills in working with various healthcare providers from different program levels.
Able to maintain confidentiality, display diplomacy, be self-directed, and manage multiple tasks and projects concurrently with frequent interruptions.
Strong technical and computer skills
Physical requirements for the job:
Must be able to work in a stationary position
Must be able to move inside the work space to access equipment and traverse between different work spaces to support simulation activities or perform other duties
Must be able to operate, prepare, inspect, and repair equipment
Must be able to position self to maintain equipment
must be able to transport equipment, weighing up to 50 pounds (100 pounds as part of a 2-person team)
Must be able to lift materials weighing up to 40 pounds to and from overhead locations
Supervises staff of 4 non exempt staff (Simulation Specialist, Lead Medical Simulation Technician, Medical Simulation Technicians), as well as casual employees
Contributes to the development of the ~$5 million operating and capital budgets.
Classified Title: Simulation Operations Manager Working Title: Simulation Operations Manager Role/Level/Range: ACRP/04/ME Starting Salary Range: $60,945 - $83,865; Commensurate with experience Employee group: Full Time Schedule: Monday-Friday, 8:30am-5pm, Up to 37.5 hrs/ week - some early morning, evening, or weekend hours will Exempt Status: Exempt Location: 04-MD:School of Medicine Campus Department name: 10003333-SOM Admin Sim Ctr Simulation Center Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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