The Kellogg School of Management at Northwestern University develops brave leaders who inspire growth in people, organizations and markets. Based just outside of Chicago, the school is a global leader in management education, renowned for its distinctive thought leadership and pioneering approach to learning. Kellogg offers an innovative portfolio of programs: four Full-Time MBA programs including the accelerated One-Year MBA and Two-Year MBA options, and joint degree programs with the engineering and law schools; a Part-Time MBA Program; the premier Executive MBA global network; and extensive non-degree Executive Education programs.
The Assistant Director of Operations supports the Senior Director to ensure excellence in the delivery of all Executive Education programs. The Assistant Director oversees the implementation and maintenance of standard operating procedures. They are a thought leader for process improvements which includes working with numerous cross functional areas. The Assistant Director supervises the Program Assistants and interns. They educate and assist in team compliance in all processes.
Management of Program Assistants and Interns
Supervises two front office program assistants (PA4) and multiple interns, including responsibility for ensuring:
Appropriate operating procedures are consistently applied
Processes are maintained and continuously improved upon
Supervision of inventory management for department
Staff and interns have appropriate knowledge, skills, and abilities to deliver excellent support
Timesheets are accurate and office coverage is adequate
Problems and/or concerns raised by both internal and external stakeholders are resolved
Partner with Senior Director of Operations to assign a program manager to each Executive Education program, while striving to achieve consistency with repeat programs and a balanced distribution of program days within each program manager’s portfolio
Manage internal departmental tracking of program assignments and program days
Manage program manager assignments in Cvent and communicate changes to tech team as needed
Actively manages programs and completes standard program manager responsibilities with a reduced allotment of days in program portfolio
Oversees implementation and maintenance of standard operating procedures
Educating and assisting team member compliance in all procedures
A thought leader for process improvements
Assist in the interviewing, training, and onboarding of team members
Working with Senior Director and team members, assists in the initiation and management of special projects
Acts in absence of the Senior Director of Operations, Executive Education
10+ years of event management or relative work experience
Minimum Competencies: (Skills, knowledge, and abilities.)
Ability to supervise and motivate professional and administrative support staff in a team environment
Working knowledge of current management principles and practices, skill in dealing with others in work relationships involving mentoring, conflict resolutions, the ability to resourcefully solve problems, and the ability to make difficult decisions
Advanced ability to identify highly complex problems and implement appropriate solutions
Advanced ability to rapidly review and accurately analyze policies and procedures
Excellent written and verbal communication skills
Highest level of professional and personal integrity
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 39666
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.