Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UWMC Pain Clinic at Roosevelt has an outstanding opportunity for a Patient Services Specialist 1-Trainee or 2 (Full-Time, Day Shifts).
If hired as a PSS 1-Trainee, the PSS will, under direct supervision, learn UW and Medical Center policies, procedures, forms and processes which are necessary to independently perform assigned duties. Position serves as the first-level in the PSS series. Following the successful completion of the required probationary period and demonstration of competency, employee may be eligible for second-level position, PSS 2. If hired as a PSS 2, the PSS will be knowledgeable of UW and Medical Center policies, procedures, forms and processes which are necessary to independently perform assigned duties, and is able to independently perform the duties below.
Reception Activities • Employ excellent customer service skills. • Ensure smooth patient flow. • Review clinic schedule daily. • Obtain patient demographic information and insurance information. • Provide general patient services. • Respond to patients’ needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions. • May accept and process patient payments (co-pays, deposits, etc.)
Appointment Scheduling • Schedule appointments consistent with patient needs and clinic scheduling guidelines. • Assemble and sends appointment and other information. • Maintain current and accurate system by entering canceled and rescheduled appointments. • Coordinate and schedule ancillary appointments and consult appointments.
Telephone Support • Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; direct calls as appropriate. • Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community. • Communicate basic information to patients such as insurance, parking, driving directions, etc. • Using clinic guidelines, gather information on the telephone re: the nature of the patient concern. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, use appropriate documentation tools.
Referral Coordination • Manage referral queue. • Obtain necessary insurance plan information. • Maintain ongoing documentation and tracks authorized referrals. • Ensure that all referrals are properly linked to appointments.
Medical Record Activities • Review daily schedules to identify required medical record requests. • Order, coordinate, and distribute medical records as needed. • Prepare medical record according to clinic-specific procedures for patient visit. • Assemble and maintain satellite medical records according to clinic specific procedures.
Billing Activities • Initiate fee sheet upon patient arrival to clinic. • Track fee sheet according to clinic guidelines to ensure that all services are billed. • Audit fee sheets for completeness and accuracy and processes and submits to appropriate charge coordinator daily according to clinic guidelines. • Review, correct and resubmit charge documents on a daily basis as necessary according to clinic guidelines.
General Duties • Review email daily to stay current with clinic communication. • Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.) • Respond to facility and environmental emergencies according to established procedures. • Inventory and order office supplies and forms. • Sort and distribute faxes and mail on a daily basis. • Ensure daily functioning of office equipment. • Utilize online resources as required according to clinic practice and within University guidelines.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.