The PAS Specialist works as a team member of the Community Hematology/Oncology department. This position has the primary responsibility to serve as a front line point of service personnel and requires a commitment to cultural awareness as demonstrated by work with patients, coworkers and staff members.
This position supports the clinic by providing superior customer service through prompt and professional communication on the phone and face-to-face with excellent problem solving skills in a busy, fast-paced environment.
This position also requires the ability/willingness to travel between the various offices of the OHSU Community Oncology 5 work units.
Duties include: Greeting patients, providing specific customer services which include: verifying health insurance coverage, scheduling physician office and ancillary appointments, assisting patients in the office or practice setting for the check in and check out process, co-pay collection, answering the phone, scanning and other duties as assigned.
APPOINTMENTS: Schedules new patient appointments on line and manually if necessary. Obtains prior medical records and studies if appropriate. Creates and maintains medical records as needed. Handles correspondence, obtains hospital records and x-rays; schedules scans and hospital admits; handles correspondence requests; send appointment reminders or calls patients. Arranges stretchers, wheelchairs and interpreters when necessary, and accommodate other special needs whenever possible. Mails information packets.
CHECK-IN: Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Enters all information accurately into OHSU databases or into the medical record when necessary. Greets patients and checks them in prior to being seen by clinical staff. This includes but is not limited to careful review of patient demographic information. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and complete. Identifies and collects co-payments; provides receipts and completes necessary accounting procedures. Explains and satisfies any necessary patient signature requirements (including non-covered service forms). Notifies clinical staff when patients arrive, monitors the length of the patients wait and intervenes as necessary. Distributes medication lists to patients and prepares other duties associated to clinic as needed.
CHECK-OUT: Is responsible for all processes involved in checking patients out after being seen by a clinical provider. This includes, but may not be limited to scheduling return appointments, scheduling ancillary services as requested by the provider. Notifies appropriate staff to obtain authorization when necessary. Directs patients to appropriate providers for other health care issues as ordered. Completes and routes direct referrals to other clinical services. Responsible for accurate data entry. Directs patient questions regarding billing and insurance payments to appropriate staff.
MESSAGES: Takes accurate messages from patients and/or healthcare team including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers, advice nurses or their designees
ENVIRONMENT: Maintains a clean, safe and orderly environment for the patients, family and clinic personnel. Includes but is not limited to: maintaining supplies, equipment and forms, notifying appropriate personnel when cleaning and repair of equipment is needed following infection control policies, maintaining knowledge of life safety, patient safety, fire and electrical safety and disaster plan.
- Six months of work experience in a medical office setting, including high volume direct patient contact, OR one year of work experience in a high volume direct public contact position.
- Demonstrated evidence of strong written and verbal communication skills.
- Demonstrated reliable attendance record.
- Ability to manage competing priorities.
- Ability to meet deadlines and urgent patient and system needs.
- Ability to work independently, meet deadlines, and manage competing priorities.
- Willingness to serve as a positive and professional role model.
- Basic computer skills including typing of 30-45 wpm.
- Accuracy in data entry
- Strong relationship building skills with patients, health plans, providers, staff, management
- Must be able to perform the essential functions of the position with or without accommodation
- Bachelors Degree
- Thorough knowledge of managed care policies and procedures.
- Clinical experience
- Proficient in Microsoft Suite applications using Windows, MSWord, EMR (EPIC)
- Working knowledge of medical terminology.
- Demonstrated previous experience using EPIC
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or firstname.lastname@example.org.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm