Area Resource. Serves as a team resource with a deepening knowledge of assigned operations, Epic Cadence and relationships with other Epic products. Specializes in Patient Communications. Work typically requires an understanding of context and relationships between operations and Epic in addition to understanding the basis for current configurations in order to resolve moderately complex problems.
Business Solutions. Engages end-users in operations to understand business needs and the context for the current state. Clarifies and finalizes the scope of the request with the end-user/client. Conducts technology and operations analyses to identify root causes to problems or solutions to new requirements which are generally moderately complex. Identifies potential implications for integrations with Epic associated devices or non-Epic applications. Proposes solutions for team, senior team member or management review as appropriate. Project work typically spans a couple of months to complete from inception to implementation.
Triage/Troubleshooting. Typically conducts initial scoping of moderately complex requests related to assigned projects.
Builds/Configurations. Following departmental protocol, independently performs moderately complex configuration to address business needs within project scope. Utilizes established protocols and/or readily available tools to accomplish the work yet changes to the supported application typically require an investigation into and understanding of the broader context for the current state, the basis for the requested change as well as the implications for edits. Adheres to department build standards and change control process relating to own work. May take an active role in assisting or testing portions of more complex builds. May support the department's general operational efforts.
Integrations. Coordinates the implementation of solutions impacting the supported application, the external vendor, end users, and supporting technical teams. Researches and analyzes the functionality of vendor and internally developed applications as it relates to the supported application. Identifies potential implications to management for integrations within the department's core Epic application. Participates in maintaining, upgrading and testing associated third party integrations.
Upgrades and Ongoing Maintenance. Participates in upgrades by reviewing release notes that impact the supported projects.
Communications. Engages in ongoing communication with super-users and their managers related to projects. Employs strong communication skills to explain moderately complex issues and influence others in reaching and implementing effective solutions. May facilitate team meetings to discuss the status of deliverables, shared issues, end-user concerns and up-coming milestones.
To qualify, you must have:
High School Diploma or GED. Bachelor's Degree in healthcare or analytical subject matter preferred.
Epic certification in Epic Cadence. Additional Epic Certification in Welcome, Referrals, or MyChart
Lean Six Sigma Yellow Belt Certification preferred.
1 year of experience in Epic application support in Epic Cadence, three years preferred. Demonstrated experience performing straightforward builds or template management.
Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically, preferred.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
BCH offers competitive compensation and unmatched benefits.
BCH is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3098699
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.