This position is a contractposition with the possibility of extension/career conversion.
Special Selection Applicants: Apply by 11/11/20. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will be working remotely through the end of December 2020 and subject to change based on organizational requirements.
This posting will remain open until a successful candidate has been identified.
UC San Diego Health Sciences is a $2+ billion organization that comprises two hospitals, three professional schools, and 90+ core facilities and research units all working toward fulfilling its tripartite mission. As a top-ranking, future oriented organization, we offer challenging career opportunities in a fast-paced and innovative environment.
Academic Administration: We are responsible for the lifecycle of personnel actions for faculty, physicians, academics, and scholars for UC San Diego Health Sciences. We assist with recruitment, appointment, promotion, compensation, leaves, retirement, and everything in between. We provide reliable and effective support to our academic community to advance our mission of outstanding patient care, groundbreaking research, and inspired teaching.
The infrastructure team provides technology and process support to Academic Administration. We deliver high quality and reliable systems to help our staff continuously streamline and improve their work. We use technology solutions to enhance user experience and create business value.
As part of the decision support team, this position will independently design, analyze, maintain, document, and test new and existing applications. The incumbent will work with process owners to develop workflow and implement in the case management system. The incumbent will conduct on-going analyses of database design, functionality and capability; recommend system enhancements. Applies skills as a seasoned, experienced software professional with a full understanding of industry practices, community standards and relevant policies and procedures to medium-sized projects or portions of large projects with moderate scope and complexity. Resolves a wide range of issues. Demonstrates competency in selecting tools, methods and techniques to obtain results.
Analyze, understand, and provide requested enhancements to existing ServiceNow applications.
Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
Provide advanced support for ServiceNow by troubleshooting, fixing bugs and conducting root cause analysis.
Facilitate and support the rollout of new applications and enhancements in ServiceNow.
Advise functional and administrative teams on design, development and overall ServiceNow best practices.
Work with functional and admin teams to deliver automated workflow solutions in ServiceNow.
Bachelor's Degree in related area; and/or equivalent experience/training.
Five (5+) or more years of relevant information systems experience, including at least 1.5 years of ServiceNow experience.
Proven experience with Single Sign-on using SAML 2.0 and Web Services integrations.
Advanced ServiceNow experience administering the platform, monitoring performance, deploying applications, building out catalog items/workflows, and configuring integrations.
Advanced knowledge of secure software development.
Highly advanced skills associated with software specification, design, modification, implementation and deployment of large-scale scope.
Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.
Advanced experience with identification and use of code libraries and open-source forums.
Advanced experience with planning for deployment and creation of feedback mechanisms.
Demonstrated software repository skills.
Experience developing and executing complex test plans.
Effective communication and interpersonal skills. Ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Strong communication skills fo
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.