The Case Manager will work and partner with the Program Manager in supporting, overseeing, and motivating a team of undergraduate student advocates (volunteers) from John Hopkins University to collaborate with patients to address their unmet social needs within the primary pediatric care clinical setting primarily serving Spanish-speaking families.
Ideal candidates are detail oriented, exceptional communicators, and enjoy building strong relationships. This is a full time position reporting to the Program Manager.
Specific Duties & Responsibilities:
Manage and develop the Advocates and Student Leaders
Supervise a team of undergraduate student volunteers to screen and address patients’ social needs
Collaborate with a team of student leaders who oversee and support peers working as advocates
Be a daily presence at the clinic and various evening meetings to guide advocates’ professional and leadership development
Develop and remain updated on vulnerable population’s access to social benefits, and community resources that address social needs
Coordinate Case Management Support
Support Baltimore team with logistical planning for Advocate training
Observe and evaluate Advocates’ performance at clinic, keeping abreast of the most complex cases
Collaborate on design of and implement standards for quality case management
Monitor and facilitate Advocates’ communication with healthcare providers
Undertake direct casework
Minimum Qualifications (Mandatory):
Bachelor’s degree in related field.
1 year of progressively responsible program or case management experience.
Fluency in Spanish required (written and verbal)
Additional directly related education may substitute for some experience, to the extent permitted by the JHU equivalency formula.
Previous experience in a clinical and/or social benefits setting desirable
At least 2 years relevant educational, professional or volunteer experience highly desired; familiarity with Health Leads model or the non-profit sector a plus
Special Knowledge, Skills, and Abilities:
Proficiency with the Microsoft Office suite and comfort in technology-rich environments.
Experience utilizing Electronic Medical Record systems.
Understand the navigation of social benefits programs such as SNAP (Supplemental Nutrition Assistance Program) and TCA (Temporary Cash Assistance)
Familiarity with community resources that meet the social needs of Baltimore’s vulnerable population desirable
Demonstrated leadership experience
Demonstrated ability to excel in a fast-paced, dynamic, diverse, and entrepreneurial environment, lead projects, meet concurrent deadlines, organize time and priorities
Strong attention to detail, communication skills, interpersonal skills and ability to take initiative
Demonstrated ability to engage and work closely with a wide range of individuals, including clinical providers, staff, and patients and families
Demonstrated capacity to respond to and provide professional feedback
Technical Qualifications or Specialized Certifications:
Any Specific Physical Requirements for the Job:
20-30 student volunteers
Classified Title: Case Manager Working Title: Case Manager Role/Level/Range: ACRP/03/MB Starting Salary Range: $38,920 to $53,520 per year Employee group: Full Time Schedule: M-F; 8 - 5 Exempt Status: Exempt Location: 04-MD:School of Medicine Campus Department name: 10003079-SOM Ped General Pediatrics Personnel area: Johns Hopkins University
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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